CAN- Assistant Operations Manager- Logistics - Vancouver Branch

Encore Canada; Vancouver; On-site; CAD 60,000 - 67,000; Full time

Job summary

Encore Canada seeks an Events Supervisor to ensure the efficient execution of events in a hotel/convention center setting in Vancouver. You will supervise AV technicians, manage equipment, and oversee customer service while coordinating with Account Executives and facility staff.

The role requires strong planning, cost control of direct labor, and attention to post-event reporting. You will schedule, train staff, participate in meetings, and uphold Encore service standards.

Qualifications

• Be committed to the Encore service philosophy.
• Good oral and written communication skills.
• Strong interpersonal and organizational skills.
• Knowledge of Encore equipment and services.
• Computer literacy.
• Post-secondary education.
• Supervisory experience.
• Willingness to work flexible hours.
• Possess a valid driver's license.

Responsibilities

• Plan and organize all logistics for events with operators, focusing on controlling direct labor costs.
• Review work orders for equipment and manpower; coordinate changes with Account Executives.
• Assist Account Executives with quotes and work orders as required.
• Plan and add cabling, accessories and back-up equipment to work-orders.
• Ensure Show Resume and Floor Plan accompany work-orders.
• Confirm operational details with facility representatives and clients.
• Coordinate timelines with other event suppliers.
• Order power drops as required.
• Plan and arrange special transport for large events.
• Organize tie-down meetings for assigned events.
• Ensure paperwork is remitted with operative documents for execution.
• Conduct event evaluations and post-event audits as required.
• Prepare daily works orders and assist with job costing.
• Ensure Post Meeting Reports are completed for closing.

Skills

Communication

Interpersonal skills

Organizational skills

Encore equipment

Computer literacy

Supervisory experience

Flexible hours

Driver's license

Education

Post-secondary education

Job description

Position Overview

Ensure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service.

Key Job Responsibilities

• Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs.
• Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required.
• Assist Account Executives with quotes and work orders as required
• Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders.
• Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan.
• Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc.
• Coordinate timelines with other event suppliers.
• Order power drops as required.
• Plan and arrange for special transport for large events.
• Organize and conduct tie-down meetings for assigned events as required
• Ensure that all paperwork is remitted to the scheduled technical teams for execution including operational documents such as blank Post Meeting Reports, Change Order/Equipment Release Form, etc
• Conduct event evaluations of events, report them as per policy and procedure and conduct post-event audits when required
• Prepare works orders on a daily basis for closing per established policy and procedure, and assist the Account Executives with the job costing as required.
• Ensure to include completed Post Meeting Reports with all paperwork for closing. If the Post Meeting Report is not completed, appropriate follow-up with the AV Technicians is required and documented. Responsible to follow up on comments per internal policy and procedure as required.
• Direct supervision of AV Technicians as assigned
• Assist in the planning, organizing and execution of cycle counts and annual inventory counts per established procedures.
• Ensure timely reporting on aspects of operations in accordance with established procedure.
• Assist with the promotion of company core values.
• Assist with Performance Appraisals as assigned.
• Participate in the Recruitment/Selection/Hiring practices in accordance with established policies and procedures.
• Conduct employee training in accordance with established training strategies and plans.
• Assist with preparation and execution of staff / operations meetings.
• Participate in the weekly Operations meetings.
• Assist with the preparation of the Capex budget.
• Participate in the Duty Manager rotation schedule.
• Accept and execute all additional related duties assigned by the Operations Manager.

Job Qualifications

• Be committed to the Encore service philosophy
• Good oral and written communication skills
• Strong interpersonal and organizational skills
• Knowledge of Encore equipment and services
• Computer literacy
• Post-secondary education
• Supervisory experience
• Willingness to work flexible hours
• Possess a valid driver's license

Competencies (by Core Values)

• Communication
• Exceeding Customer Expectations
• People Development
• Building Teamwork
• Building Organizational Commitment
• Concern for Quality

Salary Pay Range: $60,000.00 - $67,000.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.