Operations Coordinator – Leasing and Development

Bromont Campervan; Bromont; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary based on experience

Opportunity for growth

Dynamic work environment

Job summary

A growing van rental company in Bromont, Quebec, is seeking an operational coordinator to ensure smooth rental operations and enhance customer satisfaction. Responsibilities include managing reservations, supervising vehicle conditions, and coordinating logistics. The ideal candidate should be highly organized, autonomous in decision-making, and comfortable with digital tools. The role is full-time with opportunities for career development as the company continues to grow.

Qualifications

• Demonstrated ability to coordinate operations efficiently.
• Experience in managing customer interactions across various stages.
• Basic mechanical or design knowledge is a plus.

Responsibilities

• Coordinate rental operations and ensure customer satisfaction.
• Manage reservations and respond to customer inquiries.
• Verify vehicle conditions and maintain standards.

Skills

Highly organized and structured

Autonomous decision making

Customer service orientation

Ability to manage multiple priorities

Comfortable with digital tools

Tools

MS Office

Management tools

Job description

About Bromont Campervan

Bromont Campervan is a growing SME specializing in van rentals and conversions. We operate in a high-demand market at the intersection of experiential tourism, mobile autonomy, and van life.

What we want: to structure our operations to support growth, enhance the customer experience, and further develop the conversion aspect. We are therefore looking for an independent, organized, and solution‑oriented individual to become the owner's operational right‑hand person!

The Role

Ensure the complete coordination of rental operations and progressively contribute to the development of the conversion aspect. This position aims to structure and evolve operations to allow the owner to focus on developing the business. You will therefore have a high level of autonomy in a dynamic environment!

Main Responsibilities

• Customer Experience – Rental and Conversion (before, during, after)
• Answer calls and emails
• Manage reservations and the calendar
• Ensure pre‑departure, during, and return follow‑ups
• Supervise vehicle departures and returns
• Manage unforeseen events and emergencies
• Coordination of rental operations
• Logistical organization of departures and returns
• Coordination with the person responsible for maintenance
• Verification of the general condition of the vans
• Preparation of vehicles (as needed, especially in high season)
• Maintenance of a uniform quality standard
• Structuring and improving processes
• Implementation of checklists and simple procedures
• Standardization of customer responses and follow‑ups
• Optimization of management tools and the dashboard
• Documentation of procedures to ensure continuity
• Support for the conversion component
• Supply of materials and parts
• Organization of filing systems
• Logistical support for the technician
• Participation in the improvement of layout processes
• Contribution to the company's development
• Coordination with suppliers
• Management of daily priorities
• Support for operational decisions
• Active participation in the company's growth

Desired Profile

• Highly organized and structured
• Autonomous and capable of making decisions
• Comfortable with customer service
• Capable of managing multiple priorities simultaneously
• Comfortable with digital tools (MS Office and management tools)

Assets

• Basic knowledge of mechanical or design skills
• Interest in van life and sustainable tourism
• Experience in coordinating operations or managing SMEs

Schedule & Conditions

• 5 days/week
• Approximately 40 hours/week
• Some weekends depending on bookings
• Partial remote work possible
• Two consecutive days off per week

Conditions

• Full‑time, permanent position
• Competitive salary based on experience
• Additional compensation related to availability during peak season
• Salary progression possible based on role growth

What We Offer

• Strategic role in a growing SME
• Real autonomy and influence
• Direct collaboration with the Owner
• Opportunity to co‑create the evolution of the position
• Dynamic, practical, and results‑oriented environment

Potential career development

The position is expected to evolve with the growth of the conversion component. Increased involvement in the overall structuring of operations is planned in the medium term.