Operations Coordinator/Courier

Alopex Couriers; Penticton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established logistics company is looking for an Operations Coordinator to join their dynamic team in Penticton. This role is vital for ensuring smooth daily operations at the courier facility, where you'll manage logistics, oversee driver coordination, and maintain high standards of service. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, making a significant impact on operational efficiency. If you thrive in a fast-paced environment and are eager to contribute to a collaborative team, this opportunity is perfect for you.

Benefits

Group Health Insurance

Extended Health Care

Emergency Travel Assistance

Life Insurance

Accidental Death and Dismemberment

Long Term Disability

Qualifications

• Proficiency in Microsoft Office Suite to manage documents and data.
• Experience in logistics software for tracking fleet operations.

Responsibilities

• Coordinate daily operations and manage parcel logistics efficiently.
• Oversee driver performance and ensure adherence to safety standards.

Skills

Leadership Skills

Attention to Detail

Multi-tasking

Communication

Organization

Teamwork

Problem Solving

Planning

Decision Making

Time Management

Education

High School Diploma

Post-secondary education in logistics or business administration

Tools

Word

Excel

Teams

Outlook

Samsara

Graphana

Ship Track

Job description

Alopex Couriers
109-78 Industrial Avenue West
Penticton, BC V2A 6M2, CAN

Alopex Couriers
109-78 Industrial Avenue West
Penticton, BC V2A 6M2, CAN

Alopex Couriers is seeking a detail-oriented and organized professional to coordinate the daily operations of our courier facility in Penticton and embody “The Alopex Way”. This exciting opportunity offers the chance to be an integral part of a fast-paced logistics team, ensuring the seamless delivery of services and operational excellence. Reporting directly to the Operations Manager, who is based off-site, the Operations Coordinator will act as a critical link between the on-ground team and upper management, ensuring the highest standards of performance and customer satisfaction.

The Operations Coordinator plays a pivotal role in ensuring efficient and smooth facility operations. This includes overseeing clerical tasks, managing parcel and vehicle logistics, and maintaining a well-organized workspace that supports the flow of daily activities. In addition, this role involves close coordination with drivers, monitoring performance, addressing discrepancies, and troubleshooting operational issues as they arise. Through proactive planning and execution, the Operations Coordinator will contribute significantly to maintaining operational efficiency and upholding the company’s service standards.

A successful candidate for this role will be someone with a proactive mindset and a hands-on approach to problem-solving. Strong communication skills are essential, as the role requires collaborating with diverse teams, handling inquiries from stakeholders, and relaying critical information to the Operations Manager. The ability to manage multiple priorities and meet tight deadlines in a dynamic environment is key to thriving in this position.

Responsibilities:

Daily Operational Tasks:

Execute the daily operational plan set in collaboration with the Operations
Manager.

• Start the day by making sure that all tools and tech needed for the day are
  ready for use.

Review clerical tracker, Teams messages and emails for updates.

Organize and store debit papers (retain for one month).

Inspect vans for operational issues and update the drivers' board.

Organize the pickup cage and resolve discrepancies.

Address out-of-place parcels and ensure they are near the correct van for delivery.

Expedite same-day deliveries by addressing parcels on the clerical shelf.

Driver Coordination:

Communicate route assignments, updates and reminders of drivers upon arrival.

Ensure all drivers have departed on their routes and check for any "LIB" (left-in-building) parcels.

• Oversee contractor performance and ensure adherence to safety and company standards.

Clerical and Documentation:

Process Cash on Delivery (COD) transactions and update the COD reconciliation sheet.

Complete tasks such as Return to Sender (RTS), Exception Resolution & Notifications (ERN), and Delivery Not Equal Delivery Address (DNEDs).

Daily Driver Duties:

Sort and load out for delivery packages for Penticton/Naramata routes.

Complete these routes including daily pickups in Naramata.

Ensure all clerical returns plus pickups are caged ready for collection by our 5-ton to Kelowna.

Vehicle and Supply Management:

Coordinate van maintenance and appointments (e.g., Kal Tire).

Monitor and report stock levels (e.g., door tags, wet bags, washer fluid, toilet paper, hand towels) and submit weekly supply list to the designated contact.

Additional Duties:

• Occasionally cover courier routes as needed.
• Safely lift and move parcels or other heavy objects when required.

Additional responsibilities may be assigned as needed to support the smooth operation of the facility.

Skill Requirements:

Leadership Skills

Attention to Detail

Multi-tasking

Communication

Organization

Teamwork

Problem Solving Planning

Decision Making

Dependability Time Management Initiative

Flexibility Cost Reduction Training & Development

Technical Skills and Education:

• Proficiency in Word, Excel, Teams, and Outlook to create and manage documents, track data, and communicate effectively.
• Experience using platforms like Samsara, Graphana, Ship Track, or equivalent systems for tracking and managing fleet operations.

Hands-on experience with tools and systems used for route planning, tracking deliveries, and managing logistics operations.

• Ability to coordinate maintenance schedules, document repairs, and liaise with service providers to keep the fleet in optimal condition.
• High school diploma or equivalent is required. Post-secondary education in logistics, business administration, or a related field is strongly preferred.
• A valid certification in Basic First Aid to handle emergencies and ensure workplace safety, is preferred.
• Prior experience in the courier or warehouse industry is ideal to understand operational workflows and industry-specific challenges.
• Ability to quickly learn and operate new software and systems relevant to courier operations.
• Strong skills in generating and presenting reports, analyzing data and communicating findings effectively to stakeholders.
• Clean Driver's Abstract and Acceptable Criminal Background Check.

Job Type: Full-time

Compensation:

Hourly Rate of $21.00 per hour while being trained (approx. 4 weeks). After successful training, hourly rate of $23.00 per hour.

Eligible for enrollment to the Group Health Insurance after 3 months of employment.

• Extended Health Care
• Emergency Travel Assistance
• Life Insurance
• Accidental Death and Dismemberment
• Long Term Disability

Alopex Couriers is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with fairness, respect, and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We celebrate the unique backgrounds and perspectives that each individual brings to our team, and we are dedicated to creating an environment where everyone can succeed and thrive.

We thank all applicants for their interest however, only short-listed candidates will be contacted.