Operations Coordinator

Intelcom | Dragonfly; Vancouver; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is looking for a hands-on warehouse associate in Vancouver to unload trailers, scan and sort packages, and support inventory and shipping processes. You will interact with customer pickups, assist with documentation, and help maintain a safe, efficient operation.

Join a team that values reliability, accuracy, and collaborative problem solving, with opportunities to grow within Canada’s leading last-mile logistics provider.

Qualifications

• Experience in warehouse operations and safety procedures.
• Ability to follow SOPs and work in fast-paced environments.
• Strong attention to detail and accuracy.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including returns.
• Support sorting operations and van audits.
• Assist shipping, receiving, dispatching, and inventory tasks.
• Maintain warehouse systems and ensure efficiency.
• Process broker returns and complete required documentation.
• Handle customer pickups and provide front-desk support.
• Respond to inquiries via phone and email.
• Train and mentor new staff.
• Uphold quality standards with Operations teams.

Skills

Unload freight

Scan & sort

Inventory control

Customer service

Data entry

Team collaboration

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,

Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Salary Range

$22,10 - $24,23

Core Duties

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentationProcess broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.