Operations Coordinator

Intelcom | Dragonfly; Kelowna; On-site; CAD 30,000 - 33,000; Full time

Job summary

Intelcom | Dragonfly is seeking a warehouse associate in Kelowna, Canada to support unloading, scanning, sorting, and processing packages with care for accuracy and safety. You will assist with manifests, audits, and daily documentation while helping customers at the desk and by phone.

This fast-paced role offers shift-based schedules, opportunities to learn standard operating procedures, and a path to grow within a leading last-mile logistics company.

Qualifications

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Handle customer pickups and respond to inquiries by phone and email.
• Train and mentor new employees.
• Maintain records and complete daily reports.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Support shipping, receiving, dispatching, and inventory management.
• Maintain a clean, organized work area and follow safety SOPs.
• Respond to customer inquiries via phone and email.

Skills

Unloading freight

Freight verification

Package sorting

Customer inquiries

Data entry

Mentoring teammates

Safety compliance

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics.

Your Role

At the Heart of the Chain Salary Range $22,10 - $23,93 .

Core Duties

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

This position has been opened to address a genuine organizational need within the company.

Two Brands, One Company Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand.