Operations Coordinator

RiseMe; Toronto; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Salary commensurate with experience

Medical, dental, disability, life保险

Employer pension plan

Unlimited travel perks

Job summary

Flair Airlines is seeking an Operations Coordinator to support day-to-day airline operations from our Toronto (YYZ) office. You will partner with Duty Officer, OCC, and regulatory bodies to maintain operational integrity and efficiency.

The ideal candidate has at least 2 years in airline ops, knowledge of CARs, strong communication, and the ability to manage priorities in a fast-paced environment. This full-time on-site role offers growth and a comprehensive benefits package.

Qualifications

• Minimum of 2 years in airline operations, dispatch, ground handling, or related field.
• Understanding of Canadian Aviation Regulations (CARs) and airline operational control.
• Experience in a fast-paced dispatch/operations center is an asset.
• Familiarity with software used for flight tracking, crew scheduling, and dispatch.

Responsibilities

• Support the Duty Officer in overseeing daily operations to ensure efficiency and regulatory compliance.
• Monitor day-of-operations flights and communicate delays or changes to teams.
• Serve as the first point of contact for inbound crew and ground ops calls.
• Coordinate in-flight service changes on a per-flight basis.
• Maintain operational software with accurate tail numbers and flight times.
• Complete daily, weekly, and monthly OCC checklists to maintain consistency.
• Ensure APIS and GENDEC transmissions are completed accurately.
• Investigate and follow up on delays with station personnel and flight crews.
• Review Captain reports to address operational concerns and OTP delays.
• Maintain Communication Logs, Shift Synopsis, and Documentation.
• Disruption Recovery: assist in recovery planning for weather, crew, or maintenance issues.
• Oversee IROPs: assist in execution of aircraft swaps, rerouting, and passenger recovery.
• Coordinate ad hoc charter flights including ground handling arrangements.
• Liaise with MCC to align aircraft availability and maintenance actions.
• Contribute to SOP development for OCC procedures.
• Generate reports on OTP, delays, and crew utilization for management.

Skills

High-stress environment

Communication skills

Problem-solving

Organizational skills

Education

Post-secondary education in aviation management / business administration / logistics

Tools

Flight tracking software

Crew scheduling software

Dispatch systems

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join the SOCC team at Flair as an Operations Coordinator, a detail-oriented and operationally driven professional supporting the efficient execution of day-to-day airline operations. Reporting to the Manager, SOCC, this role is responsible for coordinating with internal departments, external partners, and regulatory bodies to maintain operational integrity, minimize disruptions, and enhance overall efficiency. The Operations Coordinator plays a key role in supporting real-time decision-making and ensuring smooth communication across stakeholders in a fast-paced environment. The ideal candidate is a strong problem-solver who thrives under pressure and can effectively manage multiple priorities while supporting safe and reliable operations.

This is a full-time, on-site position that is based at our Toronto (YYZ) office.

A Day in the Life:

As an Operations Coordinator, you will:

• Support the Duty Officer in overseeing daily operations to ensure efficiency and compliance with company policies and regulatory requirements.
• Monitor day-of-operations flights, proactively identifying and communicating delays or schedule changes to airport operations, dispatch, and maintenance teams.
• Serve as the first point of contact for inbound crew and ground operations calls, directing inquiries and resolving operational issues promptly.
• Coordinate in-flight service changes, including catering adjustments, on a per-flight basis.
• Maintain operational software by ensuring accurate aircraft tail assignments and flight times, communicating updates to relevant departments.
• Complete daily, weekly, and monthly Operations Coordinator checklists to maintain operational consistency.
• Ensure all APIS and GENDEC transmissions are completed accurately and in compliance with regulatory requirements.
• Investigate and follow up with station personnel and flight crews to ensure accurate coding and documentation of flight delays.
• Review Captain reports, addressing operational concerns and ensuring on-time performance (OTP) delays are properly recorded.
• Maintain Communication Logs, Shift Synopsis, and Documentation: Ensure detailed record-keeping of operational decisions, disruptions, and actions taken to maintain accurate operational history.
• Disruption Recovery: Assist in the recovery planning of flights affected by weather, crew shortages, technical issues, or airport closures by working with internal stakeholders.
• Oversee Irregular Operations (IROPs): Assist in the execution of IROPs plans, including handling aircraft swaps, rerouting, and passenger recovery strategies.
• Assist in the coordination and planning of ad hoc charter flights, including securing ground handling arrangements and airport PPRs.
• Liaise with the Maintenance Control Centre (MCC): Work closely with MCC to ensure aircraft availability, maintenance actions, and fleet positioning align with the operational schedule.
• Assist in the Development of Standard Operating Procedures (SOPs): Provide feedback and contribute to the continuous improvement of OCC procedures to enhance efficiency and response capabilities.
• Generate Reports for Operational Performance Tracking: Assist in compiling reports related to on-time performance, flight delays, crew utilization, and irregular operations for management review.
• Perform additional duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Post-secondary education in aviation management, business administration, logistics, or a related field is preferred.
• Experience:
  • Minimum of 2 years of experience in airline operations, dispatch, ground handling, or a related field.
  • Understanding of Canadian Aviation Regulations (CARs) and airline operational control practices.
  • Experience working in an operations center, dispatch environment, or similar high-pressure setting is an asset.
  • Familiarity with operational software used for flight tracking, crew scheduling, and dispatch functions.
  • Previous experience handling flight delays, irregular operations, and real-time problem-solving in an airline environment.
• Skills and Abilities:
  • Demonstrated ability to work effectively in a high-stress, deadline-driven, and fast-changing environment while prioritizing tasks and assignments.
  • Strong communication skills with the ability to build and maintain effective working relationships across a wide range of stakeholders.
  • Ability to think creatively and propose new ideas and solutions, demonstrating a proactive and forward-thinking approach.
  • Well-developed analytical, decision-making, and problem-solving skills.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings - A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

Website: flyflair.com