Operations Coordinator

Intelcom | Dragonfly; Roberval; On-site; CAD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Growth opportunities

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is Canada’s leader in last-mile logistics. The role sits in a fast-paced warehouse with shift-based schedules, offering hands-on experience with cutting-edge systems. You will unload trailers, verify freight against manifests, scan and sort packages, perform data entry, and support shipping, receiving, and inventory management.

You’ll print labels and prepare documentation. You'll also conduct audits, handle customer pickups and inquiries by phone and email, escalate issues,

Responsibilities

• Unload trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance of warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance to customers
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-client shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly is Canada’s leader in last-mile logistics. With more than 100 sorting stations and operations across three continents, we deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance of warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance to customers
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-client shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.