Operations Coordinator

Intelcom | Dragonfly; Regina; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a Warehouse / Logistics Associate to support unloading trailers, verify freight against manifests, and scan/sort packages. You will assist shipping, receiving, dispatching, and inventory management, and maintain documentation and records.

You will also handle returns, process broker returns, conduct daily reporting, and participate in training new employees while upholding safety standards and SOPs.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents,

to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Your Role: At the Heart of the Chain

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Core Duties

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.