Operations Coordinator

Intelcom Express; Mont-Laurier; On-site; CAD 21,000 - 30,000; Full time

Job summary

Intelcom | Dragonfly is seeking a Warehouse Associate in Mont-Laurier, Canada. You will help unload trailers, verify freight against manifests, and ensure accurate sorting of packages.

You will assist shipping, receiving, and inventory management, perform data entry, and print labels. The role emphasizes teamwork, safety, and providing reliable service to customers and internal teams.

Qualifications

• Experience in a fast-paced warehouse or logistics environment preferred.
• Ability to follow SOPs and health & safety protocols.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including returns and defective items.
• Support shipping, receiving, inventory management, and data entry tasks.
• Print labels and prepare required documentation.
• Train and mentor new employees and maintain safety standards.
• Respond to customer inquiries via phone and email.

Skills

Attention to detail

Multitasking

Team collaboration

Customer inquiries handling

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.