Operations Coordinator

Intelcom; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group RRSP program

Employee Assistance Program

Growth opportunities

Job summary

Intelcom | Dragonfly, Canada’s leader in last-mile logistics, operates a fast-paced warehouse with shift-based schedules. This role sits at the heart of the chain, assisting unloading, scanning, sorting, and ensuring efficient handling of packages for on-time deliveries.

You will support shipping, receiving, dispatching and inventory tasks, maintain safety and accuracy, respond to customer inquiries by phone or email, and work with Operations to uphold quality standards across the network.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support shipping, receiving, dispatching, and inventory management
• Maintain a clean, organized and hazard-free work environment
• Comply with Health & Safety protocols
• Respond to customer inquiries via phone and email

Job description

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties

• Assistin unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support andassistshipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentationin accordance withSOPs
• Handle customer pickups and (front deskassistanceto customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalatespecial casesto management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports andmaintainaccuraterecords
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks asrequired
• Maintain a clean, organized and hazard-free work environment
• Comply withall Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Group RRSP program
• Employee Assistance Program

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Intelcom

Making e-commerce delivery fast and reliable, with flexible, sustainable solutions at scale powered by an agile network.

Intelcom | Dragonfly is a leading Canadian last-mile logistics provider, specializing in e-commerce with innovative technology and a network of independent contractors.

Transportation, Logistics, Supply Chain and Storage