Operations Coordinator

Dent Wizard; Dartmouth; On-site; CAD 50,000 - 90,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Area Operations Manager, der für die Pflege bestehender Kunden und die Akquise neuer Kunden verantwortlich ist. In dieser spannenden Rolle leiten Sie ein Team von Technikern, optimieren deren Zeitpläne und maximieren die Rentabilität des Gebiets. Sie werden auch für die Schulung neuer Mitarbeiter und die Durchführung von Leistungsbewertungen verantwortlich sein. Mit einem umfassenden Leistungspaket und einem dynamischen Arbeitsumfeld bietet diese Position die Möglichkeit, in einem wachsenden Unternehmen einen bedeutenden Einfluss zu haben.

Benefits

Umfassendes Leistungspaket

Medizinische Versicherung

Zahnversicherung

Lebensversicherung

Unternehmenshandy

Qualifications

• Erfahrung in der Verwaltung von Kundenbeziehungen und Vertrieb.
• Fähigkeit, Mitarbeiter über mehrere Standorte hinweg zu führen.

Responsibilities

• Verantwortlich für die Pflege und den Ausbau von Kundenbeziehungen.
• Leitung und Schulung von Technikern zur Verbesserung ihrer Fähigkeiten.

Skills

Kommunikationsfähigkeiten

Mitarbeiterführung

Zeitmanagement

Kundenbeziehungsmanagement

Vertriebserfahrung

Education

Bachelor-Abschluss oder gleichwertige Erfahrung

Tools

CRM-Software

Microsoft Office

Job description

Job Title: Area Operations Manager

Location: Dartmouth, NS

Reporting To: District Operations Manager

Job Description:

We're on the lookout for an Area Operations Manager to join our team! You'll be responsible for maintaining current accounts and acquiring new ones within your territory. Additionally, you'll oversee daily operations, including supervising Paintless Dent Removal (PDR) and other reconditioning technicians. Your goal? Effective planning and maximizing profitability. Travel is required.

What You'll Do:

Sales:

• Maintain and grow business with existing customers and actively seek new business opportunities in your territory.
• Collaborate with the District Manager to plan and optimize technicians' schedules, helping them reach their earning potential and maximize territory profitability.
• Set monthly and annual sales goals with the District Manager and develop plans to achieve them.
• Support Hail Team operations during hail storms, focusing on dealerships and body shops with established relationships.
• Promote and sell PDR for Profit programs.
• Assist technicians in providing excellent customer service and maximizing billing on their routes.

Training:

• Coordinate new hire orientation to ensure smooth integration into the company and their assigned accounts.
• Hold monthly meetings with technicians to share sales tips and performance feedback.
• Ensure technicians receive the necessary support and training to improve their PDR skills.
• Arrange advanced training sessions for technicians.

People Management:

• Lead and mentor technicians, maintaining daily contact through calls and in-person meetings to address concerns and performance issues.
• Coordinate with the District Manager to ensure appropriate staffing levels for current and upcoming business opportunities.
• Proactively address employee performance issues.
• Conduct performance reviews, identify strengths and areas for improvement, and develop improvement plans.
• Complete administrative tasks such as invoicing and daily call-in reporting on time.
• Manage tool inventory within your territory.
• Handle requests for mobile retail PDR services by scheduling appointments between customers and technicians.

What We're Looking For:

• Excellent communication skills.
• Ability to manage and coach employees across multiple locations.
• Strong time-management skills.
• Proven ability to manage customer relationships effectively.
• Experience in account management and/or sales in a service-based company is preferred.
• Automotive service experience is a plus.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance through RBC Extended Health Care and Manual Life RPP (Registered Pension Plan), along with a company-provided cell phone.