Operations Coordinator

Arthur J. Gallagher & Co. (AJG); Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company in Calgary as an Operational Support professional, where you'll contribute to maintaining high professional standards and providing critical operational support across departments. This role offers a chance to work in a diverse team, requiring strong project management and organizational skills. You will assist with audits, budget preparations, and other administrative tasks while enjoying comprehensive benefits.

Benefits

Flexible medical & dental coverage

Retirement savings plan including RRSP

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Flexible work arrangements

Qualifications

• 1 to 2 years experience in risk management/insurance field.
• Strong project management skills, efficient, and organized.
• Experience with Canadian Employee Benefits and/or Retirement.

Responsibilities

• Implement BOSS Professional Standards within the branch.
• Assist with monthly commission tracking and financial reports.
• Support onboarding needs for new employees.

Skills

Project management

Attention to detail

Communication

Job description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Responsible for non-management and non-strategic operational functions of the office. Tasks may include administrative oversight on assigned projects. Provides operational support for the branch. This role does not have direct employee supervision responsibilities.

How you'll make an impact

BOSS Standards

• Responsible for ongoing implementation of BOSS Professional Standards within the branch
• Monitor and implement all new audit requirements
• Verify that all documents and files are maintained consistent with GBS Professional Standards
• Assist with preparation for Corporate TSC Audit
• Assist with employee training on BOSS standards
• Responsible for quarterly updates of the Business Continuity / Disaster Recovery Plans as well as Annual Record Retention activities

Budget & Finance

• Assist Manager with monthly commission tracking
• Research and resolve Aged Receivables from Finance
• Research and resolve outstanding branch expenses (supplies)
• Monitor, research and resolve finance-related reports as directed by manager
• Assist with annual budget as directed

Administrative

• Keep track of the local GBS assets as directed by the Operations Manager. Act as liaison between the IT Department and the Branch Operations Manager
• Responsible for tracking staff insurance license expiration
• Coordinating insurer contracting for new Producers; including transfers of business between producers when required
• Assist with new hire onboarding needs including : prepare desk / office, order business cards, calling card, request building access, request computer and phone access
• Provide support to team for special projects
• Floor Warden for building fire drills
• Liaison for facility maintenance issues
• Other responsibilities as identified by the Operations Manager or National Director

Development

• Assist Consultants, Producers and Account Management with maintaining access to systems such as GCRM and Canada AMP including; onboarding training to systems, researching issues, and run reports as needed
• Provide support for regional sales initiatives
• Responsible for all Salesforce Campaigns including Marketing Cloud, material preparation, logistics, forms, and attendee logistics
• Prepare and transmit correspondence / mailings to clients, markets and prospects

Other

• Other duties as assigned by Branch Manager or Regional Operations team

About you

We look for independent, self−motivated, and goal and people−oriented team members. We require strong project management skills. You will be juggling multiple projects and we need you to stay organized. Efficiency and attention to detail are paramount in our environment. We are looking for a team member who excels in a self-service environment and has a “no job is too small” attitude. We need great teammates who effectively and respectfully collaborate with diverse work groups. You will need strong computer skills and proficiency with Windows-style applications, email, and internet.

• 1 to 2 or more years of experience in the risk management / insurance field (carrier, corporate, broker / consulting)
• Experience working with Canadian Employee Benefits and / or Retirement, Vendors, and Insurance Carriers
• Life and A&S license; CEBS designation, both an asset but not required

Compensation and benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve :

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include :

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.