Operations Coordinator

Intelcom; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is hiring a Warehouse Associate in Calgary to assist unloading, scanning, sorting, processing packages, and supporting inventory management. You will work closely with Operations to maintain efficiency and accuracy.

The role offers growth opportunities, health and safety compliance, and a collaborative team environment. Training and mentorship will help you excel in a fast-paced logistics setting.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support warehouse functions: shipping, receiving, dispatching, and inventory management
• Maintain warehouse systems and ensure operational efficiency
• Process returns and complete required documentation per SOPs
• Handle customer pickups and front desk assistance
• Resolve delivery issues by following SOPs and coordinating with teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations to uphold quality standards
• Complete supervisor-assigned tasks
• Maintain a clean, hazard-free work environment
• Comply with Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• Assistin unloading trailers and verify freight against manifests

• Scan, sort, and process packages, including defective items and returns

• Conduct van audits and support sorting operations

• Support andassistshipping, receiving, dispatching, and inventory management

• Support and maintenance warehouse systems and ensure operational efficiency.

• Process returns and complete required documentationin accordance withSOPs

• Handle customer pickups and (front deskassistanceto customer)

• Resolve delivery issues by following SOPs and coordinating with relevant teams

• Escalatespecial casesto management when needed

• Print labels and prepare required documentation

• Process broker returns and return-to-clients shipments

• Prepare daily reports andmaintainaccuraterecords

• Perform data entry tasks as needed.

• Train and mentor new employees

• Collaborate with Operations teams to uphold quality standards

• Complete supervisor-assigned tasks asrequired

• Maintain a clean, organized and hazard-free work environment

• Comply withall Health & Safety protocols

• Provide support for clients and IDCs

• Respond to customer inquiries via phone and email

• Process customer service email requests

• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities

• Comprehensive group insurance

• Group RRSP program

• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.