Operations Controller - Holt Renfrew

Brobston Group; Vancouver; On-site; CAD 27,000 - 39,000; Full time

Job summary

Gucci is seeking an Operations Controller in Vancouver to oversee stockroom efficiency and accurate inventory, while supporting daily store operations and ensuring compliance with guidelines. The role emphasizes a branded, luxury client experience and close collaboration with management.

Ideal candidates will have a Bachelor’s degree preference, experience with internal retail systems and shipping software, and the ability to multitask in a fast-paced luxury environment, including evenings,

Qualifications

• Bachelor’s degree preferred.
• Experience with technology to utilize internal retail systems and shipping software programs.
• Strong attention to detail and ability to multitask.
• Flexibility to work retail schedule, including evenings, weekends and holidays.

Responsibilities

• Execute shipping and receiving process and report issues to Store Director or Operations Manager.
• Ensure timely movement of merchandise and adherence to procedures (transfers, RTVs, damages).
• Assist with identifying and resolving operational problems in a timely manner.
• Maintain clear operations documents and procedures for reference.
• Submit 8300 and tax-exempt forms as received; report discrepancies to management.
• Process repairs and damages per company guidelines; assist with boutique maintenance.
• Place orders for office/store supplies; ensure compliance with standards and security guidelines.
• Oversee store inventory accuracy and cycle counts with support from Store Director or Operations Manager.

Skills

Attention to detail

Multitasking

Communication skills

Education

Bachelor’s Degree preferred

Tools

Microsoft Word

Outlook

Retail systems

Shipping software

Job description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all 8300 and tax-exempt forms as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assists with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Ensure an accurate and organized store inventory at all times;
• Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Key Requirements

• Bachelor’s Degree preferred;
• Experience with technology to utilize internal retail systems and shipping software programs;
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
• 1 year of administrative or stock experience; preferably in a luxury environment;
• Strong attention to detail and ability to multitask;
• Familiar in Microsoft Word and Outlook;
• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada

Salary Range - Vancouver, British Columbia

For individuals assigned and/or hired to work in Vancouver, British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $24/hr CAD.

EOE M/D/F/V