Operations Controller - Toronto Premium Outlets

Brobston Group; Toronto; On-site; CAD 30,000 - 33,000; Full time

Job summary

Brobston Group in Canada seeks a Gucci Operations Controller to oversee stockroom and inventory, supporting management in day-to-day operations, troubleshooting and ensuring compliance with luxury retail standards.

You will supervise shipping/receiving, maintain accurate inventory records, and contribute to operational documents while collaborating with store teams. Flexibility for varied hours, including weekends, is required; the role emphasizes ethics, integrity, and high attention to detail.

Qualifications

• 2–3+ years in a similar retail operations role
• Experience in fashion retail or luxury sector
• Strong ethics, professionalism and integrity
• Excellent inventory accuracy and organization
• Good communication with store teams
• Able to work weekends/holidays as required
• Able to meet physical requirements of the position

Responsibilities

• Oversee shipping and receiving process and report issues to Store Director or Operations Manager
• Ensure timely movement of merchandise following procedures including transfers, RTVs and damages
• Identify and resolve operational problems quickly
• Maintain clear and accurate operations documents/procedures
• Submit required tax-exempt forms as needed
• Communicate discrepancies to management
• Process repairs and damages per company guidelines
• Assist with physical maintenance of the boutique
• Place orders for supplies for office and store
• Ensure compliance with standards, procedures and security guidelines
• Perform store cycle counts and inventories with direction from Store Director or Operations Manager

Skills

Inventory management

Stock control

Organizational skills

Attention to detail

Communication skills

Team collaboration

Ethics and integrity

Fast-paced environment

Tools

Inventory management software

Job description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV's and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all required tax-exempt forms and as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Execute and ensure an accurate and organized store inventory at all times;
• Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Requirements

• Previous 2-3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector;
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork;
• Strong organizational skills with the ability to manage inventory efficiently;
• Attention to details and accuracy in stock management processes;
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise;
• Ability to work in a fast-paced environment and oversee multiple tasks simultaneously;
• Good communication skills to collaborate with store management, sales teams, and other staff members;
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range - Ontario

For individuals assigned and/or hired to work in Ontario, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $22.00/hour - $24.00/hour CAD.

Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program. Eligible employees may also participate in an employee benefits program as well as other incentive program(s), subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Artificial Intelligence (AI) Disclosure

This recruitment process may use artificial intelligence tools to help review resumes and identify potential matches. All hiring decisions are made by our recruitment team and/or hiring manager.

EOE M/D/F/V