Operations Consultant - Flex

sephora.com; Langford; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development

Job summary

Sephora Canada in Langford, BC, is seeking an Operations Consultant to support stockroom organization and merchandise updates. You will provide customer service, assist in POS training, and help maintain shop presentation during store hours.

Responsibilities include shipment processing, stockroom upkeep, inventory control, and adherence to safety standards. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1–2 years of retail/client service experience, preferably in stockroom.
• Good computer, arithmetic and organizational skills.
• Ability to multi-task while attending to clients and the business.
• Strong time management, problem solving and communication skills.
• High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Provide friendly, professional service to clients during store hours.
• Assist in training cashiers and consultants on POS/MPOS.
• Maintain cleanliness and organization in the cashier zone.
• Follow Sephora merchandising concepts and policies.
• Participate in inventory control and loss-prevention programs.
• Process shipments and stockroom organization promptly.
• Handle transfers, damages and testers per standards.
• Report missing/damaged visuals to the supervisor.
• Ensure safety and tidiness standards are observed.
• Communicate inventory issues to supervisors or store manager.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma

Tools

POS systems

Job description

Job ID: 294823
Store Name/Number: BC-Millstream Village (1600)
Address: 2401 Millstream Road C105, Langford, BC V9B 6A3, Canada (CA)
Full Time/Part Time: Flex
Position Type: Non-guaranteed hours
Vacancy Status: This position is for an existing, open vacancy

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage/loss.

Merchandising and Operations

• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross‑trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi‑task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$19.85 - CAD$24.80/hr. In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.