Operations Consultant - Flex

sephora.com; Vancouver; On-site; CAD 28,000 - 34,000; Full time

Job summary

Sephora Canada in Vancouver is seeking an Operations Consultant to partner with the Operations Supervisor, maintain stockroom organization, and update merchandise. The role emphasizes client service during store hours and assisting in POS/MPOS training to staff.

Key duties include stocking, merchandizing concepts, inventory control, and adherence to safety standards. Flexible availability, 1–2 years in retail, and strong organizational skills are valued.

Qualifications

• 1-2 years in retail or client service, preferably stockroom.
• Good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to clients and the business.
• Effective time management, problem solving and communication skills.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients during store hours.
• Assist in training cashiers and consultants on POS and MPOS.
• Assist in maintaining cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining Sephora's merchandising concepts.
• Participate in programs to reduce shortage/loss.
• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

Skills

Retail experience

Customer service

Multitasking

Time management

Communication

High school diploma

Education

High School diploma or equivalent

Tools

POS

MPOS

Job description

Job ID: 293697

Store Name/Number: BC-Pacific Centre (0528)

Address: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA)

Full Time/Part Time: Flex

Vacancy Status: This position is for an existing, open vacancy

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.


• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining standards of cleanliness and organization within the cashier zone.


• Be aware of and assist in maintaining SEPHORA's merchandising concepts.


• Participate in programs to reduce shortage/loss.

Merchandising and Operations

• Perform shipment receipt and processing in a timely manner.


• Organize and maintain stockroom per company standards.


• Process transfers, damages and testers per company standards.


• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.


• Ensure safety and tidiness standards are respected and maintained at all times.


• Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.


• Ensure compliance with sampling policies and procedures.


• Participate in inventory control.


• Designated consultants will be cross-trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.


• Possess good computer, arithmetic and organizational skills.


• Ability to multi-task, while being attentive to the needs of clients and the business.


• Effective time management, problem solving and communication skills.


• A High School graduate or equivalent.


• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements

• Work in a fragrance filled environment.


• Lift and carry up to 50 pounds.


• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$19.85 - CAD$24.80/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.