Operations Client Specialist

ABB; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

ABB is seeking an Operations Client Specialist in Quebec to manage customer inquiries and ensure satisfaction through effective issue resolution. This entry-level position requires bilingual skills and a focus on professionalism, offering opportunities for growth within a leading company in automation machinery manufacturing.

Qualifications

• Proven experience in customer service or related role.
• Proficiency in order processing systems and Microsoft Office.
• Exceptional bilingual communication skills (French and English).

Responsibilities

• Act as the primary contact for customer inquiries, providing professional responses.
• Investigate and address customer disputes and claims promptly.
• Ensure accurate entry of customer orders, handling requests efficiently.

Skills

Customer service

Order processing

Communication

Empathy

Active listening

Tools

Microsoft Office Suite

SAP

Job description

Join to apply for the Operations Client Specialist role at ABB.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position Reports To

Superviseure, entrée de commande

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your Role: Own the Challenge

• Act as the primary point of contact for customer inquiries, concerns, and claims, providing clear, professional, and comprehensive responses.
• Address customer disputes and claims promptly, investigating and analyzing issues related to orders.
• Collaborate closely with cross-functional teams to ensure quick and satisfactory resolution of customer issues.
• Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes.
• Identify recurring issues or trends in customer disputes and recommend process improvements to minimize future incidents.
• Ensure adherence to company policies and procedures when addressing customer concerns.
• Accurately and efficiently enter customer orders, ensuring all details are correct for order execution.
• Assist customers with order placement and ensure complete handling of requests, including order changes, expediting, and tracking.

What It Takes To Run What Runs The World

• Proven experience in customer service or a related role, with a strong track record of effectively handling customer inquiries and resolving disputes.
• Proficiency in order processing systems and Microsoft Office Suite; SAP experience is an asset.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Exceptional communication skills in both French and English, with a focus on professionalism, empathy, active listening, and clarity. French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB Values The Dedication, Commitment, And Expertise Of Our Employees. As An Employment Equity Employer, We Believe In An Inclusive And Diverse Workforce. We Are Committed To Ensuring That Our Policies And Practices Align With The Employment Equity Program, Aiming For a Workforce That Is Truly Representative Of The Four Designated Groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

96795061

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Automation Machinery Manufacturing

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Capitale-Nationale, Quebec, Canada 1 day ago