Operations Centre Coordinator - Casual on Call

commissionairesbc; Vancouver; Hybrid; CAD 21,000 - 34,000; Part time

Job summary

Commissionaires BC is seeking a casual, on-call Operations Centre Coordinator to provide scheduling and customer service to our Security Officers and clients across British Columbia. The role works with Operations and HR to ensure staffing requests are met, with a mix of in-office and remote work.

Responsibilities include shift scheduling, responding to client requests, and reporting, with availability across weekdays and weekends, day and night shifts essential. Pay rate is $24.50/hr.

Qualifications

• Must provide excellent customer service to clients and staff.
• Ability to obtain reliability security clearance.
• Proficient with standard office software and systems.
• Capable of working under pressure in a fast-paced environment.

Responsibilities

• Respond to and monitor staffing/service requests from internal and external clients.
• Answer calls from employees and the public and assist with queries.
• Select appropriate employees to fill staffing service requests.
• Provide clear descriptions of work assignments to staff.
• Schedule shifts using in-house software.
• Monitor Lone Work Program to ensure staff safety.
• Maintain detailed shift logs after each shift.
• Produce ad hoc reports for departments.
• Follow up with clients to ensure satisfaction.

Skills

Customer service

Reliability clearance

Intermediate computer skills

Work under pressure

Education

OFA 1 or OFA 2

BC Security Licence

Job description

Our Story

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met.

We are looking for a casual, on-call coordinator to provide coverage support for our team. As we operate 24/7, this role involves a variety of shift times and days, including weekdays, weekends, daytime, afternoon, and overnight shifts. Availability from throughout the week, including days and afternoons, is essential.

Payrate: $24.50/hr

The position will see you working both in office and from home.

What’s in it for you?

• Opportunity for growth& advancement within the organization
• Work for a reputable and nationally known company
• A challenging yet rewardingwork environment

You’re a good fit if…

• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You enjoy taking on new challenges
• You go above and beyond to help our front line staff and clients

Some of your responsibilities include:

• Responding to and monitoring staffing/service requests from internal and external clients
• Answering calls from employees and members of the public and assisting with their queries
• Selecting appropriate employees to fill staffing service requests
• Providing a clear and accurate description of work assignments to employees
• Shift scheduling using in-house software programs
• Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by various departments
• Conducting follow-up reviews with clients to ensure client satisfaction

Your Must-Haves

• Excellent customer service skills
• Clear criminal record with ability to obtain a reliability security clearance
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility)
• Intermediate computer skills
• Able towork under pressure

Your Nice-To-Haves:

• Hold OFA 1 or OFA 2
• BC Security Licence