Operations Associate : Founding Member

PARTECH PARTNERS; Toronto; On-site; Full time

Job summary

Join Rinse, a leading clothing care brand, as the first Operations Associate in Toronto. You'll execute delivery operations, ensure quality standards, and collaborate with a dynamic team. This role offers growth opportunities, competitive pay, and benefits in a fast-paced environment.

Benefits

Health benefits (Medical, Dental, Vision for full-time employees)

Paid time off

Paid sick leave

401k

Snacks at the office

Credits for laundry and dry cleaning

Qualifications

• Must have a driver's license with a clean driving record.
• Ability to lift up to 50 pounds safely.

Responsibilities

• Execute delivery operations and ensure orders meet quality standards.
• Collaborate with the Customer Care team to maintain service standards.
• Oversee dispatch operations for delivery drivers.

Skills

Problem Solving

Communication

Teamwork

Tools

Slack

Google Docs

iOS devices

Job description

Rinse ( www.rinse.com ) is building the largest global brand in clothing care. We’re tackling a major consumer problem by delivering a superior dry cleaning and laundry experience through smart scheduling, top-tier quality, and robust logistics — all powered by advanced technology. Our customers love our service!

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in 10 locations in the United States (San Francisco, Los Angeles, New York, Washington DC, Chicago, Boston, Newark, Seattle, Austin, and Dallas)... and we are launching our first international city this June in Toronto, Canada! This is a very exciting time to join our company and help build something from the ground up

We are looking for motivated and hungry team-players to join us. We can’t wait to hear from you!

ABOUT THE ROLE

You will be the FIRST hourly team member to join the team! You will work with our Market Leader and be responsible for executing delivery operations as we scale Rinse Toronto. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery, and are delivered on time by our delivery drivers. This role comes with growth opportunities for exceptional and motivated performers.

A few important things to note about this role :

• Full and part-time positions available

Available Shifts : Wed-Sun

• Sun-Thur
• Initial compensation : $21 / hr for the first 30 days (training), and then increased to $22 / hr.
• Equity : All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days.
• Benefits : Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Credits for laundry and dry cleaning.

Applicants will be required to submit to a Motor Vehicle Record check prior to commencing employment.

IN THIS ROLE, YOU WILL...

• Foster a positive work culture within the Delivery Driver (“Valet”) Team.
• Drive occasional delivery routes to gain hands-on experience and assist Valets on the road.
• Conduct quality and inventory checks to ensure Wash and Fold and Dry Cleaning orders are ready for delivery.
• Oversee dispatch operations for delivery drivers and provide real-time support.
• Collaborate with the remote Customer Care team to maintain exceptional service standards.
• Offer immediate, on-the-ground support for customer issues.
• Identify and report operational challenges to our tech team to improve our tools as we expand into Toronto.
• Take initiative and look for opportunities to contribute to a team
• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are excited to learn about different technology and tools (Slack, Google Docs, iOS devices). Proficiency is a major plus.
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver's license with a clean driving record (Motor Vehicle Record check required).

WHY WORK AT RINSE

• This is a once-in-a-lifetime opportunity to be one of Rinse Toronto’s first Operations Associates. International Growth is critical to Rinse’s business and you will be helping us get the business off the ground.
• You can take pride in making an impact with your day-to-day work.
• Rinse commits to the professional development of its employees.
• This will be a fast-moving environment where you will be challenged on a daily basis.
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

This is an exciting opportunity for any motivated, hard-working, quick learner to join our team and be given the chance to help launch Rinse Toronto grow.

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