Operations Associate, Data Infrastructure

Perfdrive; Ottawa; On-site; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Retirement Planning Program

Generous vacation days

Work-life balance

Learning and Professional Development

Flexible benefits

Job summary

CIHI is seeking an Operations Associate, Data Infrastructure in Ottawa or Toronto for a contract role. You will process data, maintain data flows and liaise with health partners to ensure secure and accurate dissemination of files.

The role requires 1 year in computer operations, strong data quality focus, and proficiency with Windows and MS Office. English fluency is essential; bilingualism is an asset.

Qualifications

• Undergraduate degree in Data Processing or related discipline, or equivalent combination of education and related experience.
• 1 year of related experience in computer operations.
• Good understanding of PC tools including Windows and MS Office.
• Basic knowledge of Python or R is an asset.
• Strong problem-solving skills with attention to data quality and accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and process data via CIHI’s eDSS or SFTP systems.
• Liaise with internal teams and external clients such as Ministries of Health and Statistics Canada.
• Identify production issues and communicate solutions to clients.
• Prepare and distribute data files on a scheduled basis.
• Perform data entry tasks and maintain data processing workflows.
• Collaborate with the Team Lead to meet production Deliverables.

Skills

Data operations

Data quality

Communication

Team collaboration

English fluency

Education

Undergraduate degree in Data Processing

Equivalent combination of education and experience

Tools

Windows OS

MS Office

Python

R

Job description

Bring keyboard focus to Back to Top button using CTRL, ALT and T

Operations Associate, Data Infrastructure

Operations Associate, Data Infrastructure

Job Type:

Contract

Vacancy Type:

New

Department:

Data Infrastructure

Category:

Professional

Location:

Number of positions:

1

Contract Duration:

Date posted:

October 20, 2026

November 2, 2026

Compensation:

$57,798.00 - $67,997.00/year

Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

The Operations Associate is responsible for processing data and producing reports. This role maintains data input flow, information output, security and integrity of raw data files, liaises with internal and external clients, and prepares files for dissemination.

What you'll do

• 1. Receive and process data submitted electronically via CIHI’s electronic data submission services(eDSS) or SFTP systems.
• 2. Liaise with internal teams and external clients such as Ministries of Health, Cancer Care Ontario, and Statistics Canada.
• 3. Identify and communicate production issues and recommend solutions to internal and external clients.
• 4. Prepare and distribute data files to external clients on a scheduled basis.
• 5. Perform data entry tasks, including institution updates in eDSS Admin.
• 6. Maintain data receipt, processing, and dissemination workflows.
• 7. Maintain a thorough understanding of CIHI data processing standards, tools and techniques, best practices, and underlying quality assurance principles and processes.
• 8. Collaborate with the Team Lead and internal clients to meet production deliverables through standard operating procedures.
• 9. Participate in cross-functional team meetings where applicable.
• 10. Coordinate vendor and hospital testing, maintaining testing status in eDSS Admin.
• 11. Participate in user acceptance testing for the applications used for processing or disseminating files
• 12. De-identify and re-identify files containing personal health information (PHI) as required.
• 13. Edit and execute scripts to prepare files for dissemination.

What you’ll bring to the table

• Undergraduate degree in Data Processing or related discipline or equivalent combination of education and related experience.
• 1 year of related experience in computer operations
• Good understanding of PC tools including Windows and MS Office.
• Basic knowledge of Python or R is an asset.
• Strong problem-solving skills with the ability to analyze and resolve production issues.
• Ability to manage workload effectively and work collaboratively in a team environment.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent interpersonal, verbal, and written communication skills, capable of simplifying complex concepts.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.