Operations Associate: Complex Processing & Customer Support

rbc; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus program

Flexible benefits

Stock where applicable

Flexible work options

Job summary

RBC in Toronto seeks a detail‑oriented Operations Analyst to oversee daily processes, analyze complex tasks, and provide expert customer service support across multiple RBC Operations units. You will review, verify, and record data, research information, and resolve inquiries while aligning with department procedures.

Ideal candidates bring 1+ year in securities, banking, or tech industries and a 4-year degree (or equivalent with 3+ years experience).

Qualifications

• 1+ year prior securities, banking, technology industry and/or job specific related industry
• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
• Nice-to-have: Ability to handle multiple priorities in a fast-paced environment

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seek assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Train and act as a resource for other Operation's team members.

Skills

Adaptability

Critical Thinking

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's degree

High school diploma + 3+ years experience

Job description

RBC in Toronto seeks a detail‑oriented Operations Analyst to oversee daily processes, analyze complex tasks, and provide expert customer service support across multiple RBC Operations units. You will review, verify, and record data, research information, and resolve inquiries while aligning with department procedures.

Ideal candidates bring 1+ year in securities, banking, or tech industries and a 4-year degree (or equivalent with 3+ years experience).