Operations Associate

Upgraded, Inc.; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Upgraded, Inc. is seeking an early-career operator to own the operational backbone of a small, fast-growing company. You will manage the calendar, travel, expenses, meeting notes, and keep crucial documents accessible in under a minute.

You will learn how a company is run by working directly with the founder and our Head of Operations. You do not need an accounting degree; you just need a desire to learn how to hold the entire operation together—from taxes to contracts and vendor lists—so

Qualifications

• Extremely organized with labelled folders and dated filenames.

Responsibilities

• Own the calendar, travel, expenses, and meeting notes with actionable items.
• Retrieve and file documents, sign agreements, and keep tax calendars (GST/HST, payroll remittances, T4s) up to date.
• Assist in office management and vendor coordination to ensure no important detail is lost.

Skills

Organizational skills

Job description

Upgraded is building the App Store of AI Work - a place where companies install AI employees the way they install apps. Connect 800+ tools, describe the job, and watch it run. The products are already in market: an AI Workflow Builder, AI Employees, Unified Inbox, Revenue Agent with CRM, Content OS, Scorecard, Software Savings, and an Agent Marketplace.

In parallel, we run Canada's most AI-native grants practice. We help SMEs secure SR&ED, IRAP, Mitacs, CanExport and the rest of the federal and provincial stack - on success fees.

Both sides of the company are real and shipping. Both generate the kind of operational work that currently lives in inboxes, spreadsheets, Slack threads, and people's heads. If you have just finished at UBC, SFU, or somewhere equivalent, this is a rare first job: you sit close enough to the founder to see how a company is actually run, and you are accountable enough that the running is yours. This is an early-career operator seat, not a coffee-and-calendar assistant job, and not a CFO seat. You own the operating system of a small, fast company: files, follow-ups, the tax calendar, the books, the invoices, the vendor list, and what happens when someone emails in and needs a real answer.

The person who thrives here is almost uncomfortably organized. Labelled folders, dated filenames, a running list of what is due and who owns it, and a low tolerance for 'I'll find it later.' If you were already the person the group chat forwarded the spreadsheet to - club exec, co-op, family books, residence, a job where the loose ends were yours - this is that instinct, applied to a real company.

You will work alongside the founder, our Head of Operations, and our Finance & Accounting Manager. They will teach. You will run. That is the deal. You do not need an accounting degree. You do need to want to learn how a company actually holds together, and to get unusually good at it. Run company operations so nothing important lives only in someone's head: vendors, insurance, office, unsigned contracts, and the thing that was mentioned on Thursday and never written down. Own founder-facing admin: calendar, travel, expenses, meeting notes with actual action items, and retrieval of any document, login, or signed agreement in under a minute. Keep the tax calendar honest - GST/HST, payroll remittances, T4s, corporate filings, year-end with the accountant - and make sure the backup is actually in the folder.