Operations Associate

Fraser-Valley-Building-Supplies-1; Trail; On-site; CAD 32,000 - 44,000; Full time

Job summary

Fraser-Valley-Building-Supplies-1 is seeking an Operations Team Member to help customers in the yard with product needs while keeping a safe, clean, and organized environment. This role often serves as the first and last contact with customers.

You will greet customers promptly, assist with product locations, and load items into vehicles, ensuring accuracy and safety. A customer-service oriented mindset and ability to work in varied weather conditions are essential.

Qualifications

• Forklift certification or experience is an asset.
• Ability to work a flexible schedule including weekends and holidays.
• Must be able and willing to work in all weather conditions.
• Demonstrates a go above and beyond attitude toward customer service.
• Able to lift at least 50 lbs.
• Detail oriented with safe work practices.

Responsibilities

• Greet all customers in a friendly manner within 60 seconds.
• Interact with customers within 15 feet.
• Assist customers in finding products and offer product knowledge.
• Suggest additional products to meet customer needs using the SMART method.
• Assist customers to load product into their vehicles.
• Perform daily yard cleaning and organization including lumber handling and labeling.
• Maintain a safe working environment for customers and employees.
• Ensure compliance with WorkSafe Standards.
• Be aware of current promotions and product availability.
• Complete opening and closing duties for the yard.

Skills

Forklift certification

Customer service

Strong communication

Lifting 50 lbs

Flexible schedule

Job description

The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers.

ROLES & RESPONSIBILITIES

• Greeting all customers in a friendly manner with 60 seconds
• Approaching and interacting with all customers within 15 feet
• Assist all customers in finding products and offering product knowledge to enhance their shopping experience
• Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them)
• Assisting all customers to load product into their vehicles
• Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock
• Keeping a clean and safe working environment for customers and employees
• Ensuring always in compliance with WorkSafe Standards
• Be proactively aware of all promotions and product availability
• Completing opening and closing duties for the yard.

QUALIFICATIONS

• Forklift Certification or Previous Experience on Forklift are an asset
• Ability to work a flexible schedule including weekends and holidays
• Must be able and willing to work in all types of weather conditions
• A Passion for Customer Service with a “go above and beyond” attitude
• Demonstrates a willingness to learn about products
• Able to lift at least 50 lbs
• Detail orientated and strong attention to following safe work practices
• Excellent listening, communication, and interpersonal skills
• Previous lumber, construction and/or retail experience is an asset