Account Approval Officer

rbc; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Job summary

RBC is seeking an Account Approval Officer to review and approve new account documentation for RBC Direct Investing and InvestEase, ensuring CIRO/KYC compliance. The role involves cross-functional collaboration with operations centers-of-excellence and business teams to resolve escalations and drive process improvements.

The ideal candidate has 2+ years in the investment industry, with CIRO certifications and strong analytical abilities.

Qualifications

• Bachelor's degree or equivalent post-secondary qualification required.
• CIRO Supervisor Certification and CIRO Options Certification preferred/required.
• 2+ years of investment industry experience.
• Strong analytical and problem-solving skills.

Responsibilities

• Review and approve new account documentation for RBC Direct Investing and InvestEase.
• Ensure compliance with CIRO rules, KYC, and internal policies.
• Collaborate with operations and business teams to resolve inquiries and escalations.
• Propose process improvements to streamline operations and service delivery.
• Mentor operations teams handling account opening and KYC updates.

Skills

Analytical & problem-solving

Adaptability

Time management

Decision making

Customer service

Interpersonal relationship management

Education

Bachelor's degree or equivalent post-secondary qualification

CIRO Supervisor Certification

CIRO Options Certification

Canadian Securities Course (CSC)

Conduct and Practices Handbook (CPH)

Job description

Job Description

What is the opportunity?

The Account Approval Officer reviews and approves new account documentation for RBC Direct Investing and InvestEase while ensuring compliance with Canadian Investment Regulatory Organization (CIRO) rules, KYC requirements, and internal policies.

Key responsibilities include:

• Review & Approval: Evaluate new account applications and supporting documentation against regulatory and internal standards
• Compliance: Maintain adherence to CIRO regulations and company procedures for account opening and know-your-customer (KYC) processes
• Cross-functional Collaboration: Partner with operations centers-of-excellence and business teams across RBC Direct Investing and InvestEase to investigate inquiries and resolve escalations
• Process Improvement: Advocate for business initiatives that streamline operations and enhance service delivery

What will you do?

• Conduct daily reviews of incoming applications to verify compliance with regulatory requirements and internal policies
• Evaluate margin and options eligibility based on applicant profiles and account types
• Complete all daily approvals within mandated timeframes to support timely account activation
• Flag compliance issues to Business, Compliance, and Management; provide guidance to stakeholders on account documentation policies, procedures, and regulatory requirements
• Mentor and guide operations teams responsible for account opening and KYC updates, ensuring consistency and compliance
• Support special initiatives as assigned

What do you need to succeed?

Must haves:

• CIRO Supervisor Certification: Investment Dealer Supervisors Course or CIRO Supervisor Exam (current/valid credential required)
• CIRO Options Certification:
  • Option A: Derivatives Fundamentals and Options Licensing Course + Options Supervisors Course (current/valid credentials required), OR
  • Option B: CIRO Supervisor Exam + CIRO Derivatives Exam (current credentials required, or completion within 6 months of hire)
• University Degree: Bachelor's degree or equivalent post-secondary qualification
• Investment Industry Experience: Minimum 2 years of experience in the investment industry
• Analytical & Problem-Solving Skills: Demonstrated ability to assess complex documentation, identify compliance gaps, and resolve operational issues independently

Nice-to-have:

• Knowledge of the systems used in Operations
• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH)
• Derivatives Fundamentals and Options Licensing Course
• Options Supervisors Course
• Knowledge of the securities industry and securities operations (QI/FATCA/CRS/AML, etc).
• Ability to work in a fast paced environment with tight deadlines.
• Ability to organize and prioritize an unpredictable workload.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver quality service to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team

Job Skills

• Adaptability
• Critical Thinking
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

Address:
180 WELLINGTON ST W:TORONTO City:
Toronto Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
WEALTH MANAGEMENT Job Type:
Regular Pay Type:
Salaried Posted Date:
2026-09-16 Application Deadline:
2026-09-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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