Operations and Maintenance Trainer

Manulift; Hamilton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Telemedicine

Group insurance

RRSPs and DPSPs

Team activities

Referral bonus

Job summary

Manulift, a Canadian leader in telescopic forklifts, seeks an Operation and Maintenance Trainer to train customers on Merlo, Skytrak and Snorkel products. You will demonstrate operation and maintenance steps so equipment is used safely and at full potential, and onboard new employees with product knowledge.

The role requires a mechanics diploma, at least five years as a heavy equipment mechanic, bilingual English/French, and travel up to 80% (30% outside the region).

Qualifications

• Diploma in mechanics (heavy equipment) or related field.
• Five+ years as a heavy equipment mechanic (construction/industrial).
• Fluency in French and English (spoken and written).
• Valid Class 5 driver's license.
• Willingness to travel up to 80% of the time (30% outside region).
• Experience as a trainer is an asset.

Responsibilities

• Process and manage work orders (opening, data entry, closing).
• Follow up on parts orders.
• Handle follow-ups on warranty-related documents.
• Manage subcontracting files from PO creation to invoices.
• Prepare quotes per Foreman's instructions.
• Inform customers of damage and repair costs.
• Offer support to other assistants during Foreman's absence.
• Perform any other related tasks.

Skills

Bilingual English/French

Office Suite

Communication skills

Time management

Organizational skills

Interpersonal skills

Travel readiness

Hydraulics knowledge

Electrical systems

Education

Diploma in mechanics (heavy equipment)

Job description

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Reporting to the Technical Support Supervisor, the Operation and Maintenance Trainer will be providing training to customers on the operation of various products offered by Manulift such as the Merlo, Skytrak, and the Snorkel brands. Your main responsibility is to demonstrate the specific aspects and maintenance steps associated with each equipment model so that they can be used at and maintained to their full potential. The Trainer will also be responsible for the internal training to familiarize our new employees with our products.

Main Responsibilities:

• Process and manage work orders (opening, data entry, closing, etc.).
• Follow up on parts orders.
• Handle follow-ups on warranty-related documents.
• Manage subcontracting files (from creating POs to processing invoices).
• Prepare quotes in accordance with the Foreman's instructions.
• Inform customers of any damage and the associated repair costs.
• Offer support to other assistants during the Foreman's absence.
• Perform any other related tasks.

Experience and desired skills:

• Diploma in mechanics (heavy equipment) or any other relevant field.
• Experience as a trainer (an asset).
• At least 5 years of experience as a heavy-duty or construction equipment mechanic.
• Advanced knowledge in hydraulics, electrical and electronic (an asset).
• Good knowledge of Office Suite.
• Fluency in French and English both oral and written.
• Valid class 5 driver's licence.
• Availability to be on the road at least 80% of the time and 30% outside the region.
• Excellent communication skills and ability to convey content clearly and precisely.
• Interpersonal skills: listening skills and approachability.
• Excellent organizational skills.
• Good time management.
• Flexibility to face the unexpected, initiative and resourcefulness.

Why Manulift?

• Salary commensurate with your talent.
• Daytime schedule from Monday to Friday.
• Possibility of overtime.
• Telemedicine service from day one (Telus Health).
• Group insurance paid at 75% by Manulift.
• Group RRSPs and DPSPs.
• Participation in team activities, recognition evenings and family days.
• Amount allocated for physical activity.
• Collaborative leadership.
• Possibility of advance in-house.
• Generous referral bonus of up to $ 5000 depending on the position.