Operations Analyst - Canada Payment Operations

Bank of America; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Bank of America Canada is hiring an Operations Analyst for the Canada Banking Operations team. Responsibilities include supporting payment processing, settlement, and reporting, with rotation across multiple teams.

Strong attention to detail and ability to work with minimal supervision are essential. The role requires 3–5 years in financial operations, post-secondary education, and proficiency in Excel/Word; Visio is a plus.

Qualifications

• Three to five years of experience within an Operations environment at a financial institution.
• Post-secondary education or equivalent experience >5 years.
• Knowledge of payment processes and Canadian clearing systems is an asset.
• Ability to write procedures and desktop job aids.

Responsibilities

• Provide production support including data entry and verification.
• Support CLS processing within the processing window.
• Input monthly capacity metrics for reporting.
• Coordinate with other departments to support daily functions.
• Maintain monthly status logs and ensure accuracy.
• Support end users and performance acceptance testing as applicable.
• Handle electronic payments and related accounting entries.
• Process EFT files and monitor daily workflow.
• Investigate and respond to inquiries ensuring timelines and client expectations.
• Drive process improvements to increase efficiency and timeliness.

Skills

Process/Operational Excellence

Project/Program Planning

Reconcilement

Regulatory Reporting

Analytical problem-solving

Operational Risk/Controls

Process Design and Development

Education

Post-secondary education or equivalent experience

Tools

Excel

Word

Visio

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description Canada Banking Operations

supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients. This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day‑to‑day operational business objectives, serve our corporate clients and manage risks appropriately. Candidate must be flexible to shift rotation.

Responsibilities

• Production support activities including data entry and verification functions
• Support Continuous Link Settlement (CLS) process during the processing window
• Monthly input of capacity metrics for reporting
• Liaise with other departments as applicable to support day to day functions
• Ensure all monthly status logs are updated and accurate
• Execute other control related duties/functions as assigned to department
• Actively support efforts that strive for continued Operational Excellence within the organization
• Support end user and performance acceptance testing as applicable
• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS- Global banking System
• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)
• Process manual payments/ accounting entries
• Process Electronic Funds Transfer (EFT) files
• Monitoring daily workflow within the team, making adjustments as necessary
• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met
• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
• Drive process improvements to increase efficiency and timeliness metrics
• Process Exotic Currency payments
• Maintain records per retention policy
• Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

Requirements

• Three to five years of experience within Operations environment with a financial institution
• Post-secondary education or equivalent experience > 5 years
• Knowledge of payment processes and Canadian clearing systems/rules an asset
• Ability to execute tasks assigned with exceptional quality and accuracy
• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset
• Excellent communication and problem-solving skills
• Demonstrated initiative and the ability to work with minimal supervision
• Ability to write procedures and desktop job aids
• Ability to multi-task and identify root cause of payment failures or errors
• Strong accounting skills
• Team player with strong people and customer service skills
• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities
• Ability to meet established deadlines in a fast-paced environment
• Willingness to learn and take on new tasks, as required
• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution
• Project/Program Planning & Execution
• Reconcilement
• Regulatory Reporting
• Research and Adjustments
• Operational Risk/Business Controls
• Process Design and Development

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. Bank of America is an Equal Opportunity Employer Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Shift: Hours Per Week: 37.5

About Us (Repeat)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.