Assistant Manager - Garnishments (Deposit and Payment Operations)

BMO; Montreal; On-site; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is recruiting for a role in Montreal to support day-to-day processing and servicing needs across deposits and payments. You will execute requests, maintain SLA adherence, and collaborate with stakeholders to improve processes and customer experience.

The position emphasizes risk-aware decision making, quality control, and continuous improvement within a dynamic team. A post-secondary degree and 3–5 years of related experience are typical requirements.

Qualifications

• 3–5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• In-depth knowledge of systems and technology used in the business unit.
• In-depth knowledge of the business unit’s products and services, processes and controls.
• In-depth knowledge of risk and regulatory requirements of the business.

Responsibilities

• Provides guidance to assigned business/group on implementation of solutions.
• Supports execution of strategic initiatives with internal and external stakeholders.
• Responds to standard and non-standard inquiries from internal partners and external customers.
• Integrates information from multiple sources to enable more efficient processes and reporting.
• Monitors performance and addresses issues to meet objectives.
• Collaborates to deliver on business objectives and change management activities.
• Resolves routine issues and escalates non-routine items to senior staff or manager.

Skills

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Influence skills

Multi-tasking in fast-paced env

MS Word, Excel, PowerPoint

Prioritization

Education

Post-secondary degree

Tools

MS Word

Excel

PowerPoint

Job description

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Responsibilities

• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance, and addresses any issues.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Participates in a variety of change management activities including readiness assessments, execution, evaluation and sustainment of initiatives.
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
• May function as a problem-solving resource for more junior staff.
• Performs the coordination of work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution.
• May perform quality control and training.
• Organizes work information to ensure accuracy and completeness.
• Executes work to deliver timely, accurate, and efficient service.
• Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology - In-depth.
• Knowledge and understanding of the business unit’s key products and services, processes and controls - In-depth.
• Knowledge of the risk and regulatory requirements of the business - In-depth.
• Prioritization skills - Good.
• PC skills (MS Word, Excel, PowerPoint) - In-depth.
• Ability to multi-task in a fast-paced environment.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary

$45,000.00 - $100,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. To view more details, please visit: https://jobs.bmo.com/global/en/Total-Rewards

Benefits

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.