Operations, Air Import

DSV; Vancouver; On-site; CAD 43,000 - 53,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking an Operations Air Import specialist in Canada. This role coordinates shipments from start to finish, serving as the primary contact for customers and communicating with overseas offices, airlines, warehouses and truckers to ensure compliant and on‑time movement.

We look for 1–2 years in international transportation or related studies, with CIFFA or GDP training assets considered.

Qualifications

• 1–2 years in international transportation or related field.
• Education in supply chain logistics or related study.
• CIFFA certificate is an asset.
• GDP training is an asset.

Responsibilities

• Coordinate daily shipment management and scheduling.
• Communicate with carriers, customers and overseas offices.
• Prepare country-specific documents and ensure regulatory compliance.
• Track and trace shipments and generate reports as requested.
• Identify and implement corrective actions to resolve issues.
• Support cost containment and optimize shipment modes.

Skills

English communication

Active listening

Customer service orientation

Interpersonal skills

Problem solving

Time management

Team player

Organizational skills

Education

Education in supply chain logistics

CIFFA certificate (asset)

GDP training (asset)

Tools

CargoWise

Microsoft Office

Job description

Job area: Freight Forwarding

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Compensation: Salary starting at $48,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

The primary function of the Operations Air Import is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines, warehouses and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement the appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• A minimum of one to two years international transportation industry experience or,
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset
• GDP Training, if required

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills

Language and Computer Skills

• Proficiency with English language
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

DSV does not use AI to screen candidates during the recruitment process