Operations Administrator II

FedEx Logistics; Montreal (administrative region); On-site; CAD 22,000 - 30,000; Part time

Job summary

FedEx Logistics is seeking a part-time Secretariat and Administrative Assistant for a three-month peak-season assignment at the Montreal hub. You will support all operational zones, including linehaul, records management, quality assurance and customer service, and quickly address damaged or misaddressed packages to optimize delivery times.

Required: High School Diploma or GED and two years of customer service or clerical experience; proficiency with typing, data entry, phones, copiers and fax;

Qualifications

• Two years customer service or clerical experience required; dock/distribution center experience preferred.
• General business skills including typing, data entry, and use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally and efficiently.
• Time management, organization and multitasking to handle fast-paced environment and changing priorities.

Responsibilities

• Provide secretarial and administrative support for all hub and station operations.
• Manage records, quality assurance, and customer service processes to optimize delivery times.
• Address damaged or misaddressed packages promptly to minimize delays.
• Serve as first point of contact for customers and resolve a variety of issues professionally.

Skills

Typing

Data entry

Phone usage

Copier & Fax

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Assignement special pour une duree de 3 mois pour la saison peak.

Responsable d’assurer les fonctions de secrétariat et d’administration pour l’ensemble des zones opérationnelles du centre de tri et de la succursale. Son champ d’action couvre le transport routier, la gestion des dossiers, l’assurance qualité et le service client. Traite rapidement les colis endommagés et mal adressés afin d’optimiser les délais de livraison. Premier point de contact des clients, il ou elle gère une variété de problèmes avec efficacité et professionnalisme.

Special assignment for 3 months for peak.

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Diplôme d’études secondaires ou l’équivalent

High School Diploma or GED required

Deux (2)ans d’expérience en service à la clientèle, en travail de bureau ou dans un domaine connexe exigees ; expérience dans un environnement d’exploitation de quai ou dans un centre de distribution, de préférence

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Techniques générales telles que la dactylographie, la saisie et l’examen des données; et l’utilisation du téléphone, du photocopieur et de la télécopie.

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Compétences logicielles, y compris l’utilisation de logiciels Microsoft Office et d’applications Web.

Software skills, including use of Microsoft Office software and web-based applications

Techniques de service à la clientèle nécessaires pour répondre efficacement et professionnellement aux demandes.

Customer service skills necessary to effectively and professionally respond to requests.

Gestion du temps, compétences organisationnelles et capacités de multitâche nécessaires pour travailler dans un environnement rapide, gérer différentes tâches et priorités changeantes, tout en maintenant une grande attention aux détails et une précision pour atteindre les tâches et objectifs quotidiens.

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Required Knowledge, Skills and Abilities

• High School Diploma or GED required
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Pay Transparency: assignement temporaire de 3 mois seulement

Pay:

Additional Details: il s'agit d'une position a temps partiel du lundi a vendredi - shift de l'apres midi

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.