Operational Specialist

Ardene; Laval (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

Ardene is seeking an energetic Operational Specialist to join the Store Operations team in Laval, QC. You will support day-to-day communications, manage tools, and ensure stores have the resources needed to deliver a seamless customer and employee experience.

Responsibilities include coordinating projects, preparing memos, maintaining documentation, and building digital surveys. The role requires 1–2 years of related experience, post-secondary education, and fluency in English and French;

Qualifications

• 1-2 years of experience in a similar role.
• Post-secondary education in a related field.
• Must be bilingual (English and French), written and spoken.

Responsibilities

• Coordinate and support operational projects, managing timelines and ensuring initiatives are executed on schedule.
• Prepare and distribute store communications including weekly memos and operational updates.
• Support the weekly Store Operations newsletter with updates such as promotions, price changes, OMNI KPIs, and loyalty initiatives.
• Maintain operational resources and documentation within internal platforms (Document Centre, OneDrive, Teams).
• Build and manage digital tools and surveys (GoCanvas, SurveyMonkey) to support store operations and compliance tracking.
• Conduct store visits to assess operational execution and gather feedback.
• Compile store expense reporting and assist with financial documentation and year-end processes.
• Collaborate with cross-functional teams (Merchandising, Marketing, HR, Finance) to support initiatives.

Skills

Bilingual English/French

MS Office proficiency

Customer service

Organizational skills

Teamwork & independence

Education

Post-secondary education in related field

Tools

GoCanvas

SurveyMonkey

Job description

Description

We are seeking a dynamic and detail-oriented Operational Specialist to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational communication and execution across Ardene’s store teams. You will be responsible for managing key tools and processes that ensure stores have the information, resources, and support needed to deliver a seamless customer and employee experience.

WHO YOU ARE

Reporting to the Operational Excellence and Development Manager, the Operational Specialist’s responsibilities include, but are not limited to:

• Coordinate and support operational projects, managing timelines and ensuring initiatives are executed on schedule.
• Prepare and distribute store communications including weekly memos and operational updates.
• Support the weekly Store Operations newsletter with key updates such as promotions, price changes, OMNI KPIs, and loyalty initiatives.
• Maintain operational resources and documentation within internal platforms including the Document Centre, OneDrive, and Teams.
• Build and manage digital tools and surveys (GoCanvas, SurveyMonkey) to support store operations, feedback, and compliance tracking.
• Conduct store visits to assess operational execution, gather feedback, and support consistent implementation of company standards.
• Compile and organize store expense reporting and assist with financial documentation and year-end processes.
• Collaborate with cross-functional teams including Merchandising, Marketing, HR, and Finance to support operational initiatives and communication.

What You’ll Need

• A minimum of 1-2 years’ experience in a similar role;
• Completion of post-secondary education in a related field;
• Must be bilingual (English and French), written and spoken;
• Ability to work in a fast paced environment;
• Strong computer skills including knowledge of Microsoft Office (Word, Excel, Powerpoint) as well strong typing skills;
• Experience with GoCanvas and Survey Monkey a plus;
• Exceptional customer service and verbal communication skills;
• Ability to work independently and in a team environment;
• Excellent organizational skills with a keen ability to multi-task;
• Ability to work in-office 5 days per week.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.