Senior Digital Program Manager

Arden Holdings Inc.; Laval (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

Ardene in Laval, Canada is seeking a Senior Digital Program Manager to lead the delivery of ecommerce projects from start to finish and optimize post-launch KPIs. This is a temporary mat leave replacement for 18-24 months, with responsibility across business and IT stakeholders.

You will collaborate with IT, UX, and vendors, manage multiple initiatives, conduct A/B tests, and ensure seamless communication and documentation throughout the project lifecycle.

Qualifications

• Post-secondary education in Business, IT, PM, or related field.
• 5+ years of digital/e-commerce/tech project management experience.
• Experience coordinating cross-functional teams with IT, UX, and vendors.
• Strong knowledge of e-commerce platforms and online customer experiences.
• Excellent organization, time management, and multitasking in fast-paced settings.
• Strong communication and relationship-building skills with stakeholders.
• Detail-oriented with proactive risk and opportunity identification.
• Experience with Agile or hybrid project environments is a plus.
• Proficiency in English; French is a plus; ability to work in Laval office.

Responsibilities

• Act as liaison between business and IT/external suppliers.
• Document business needs and rules with business stakeholders.
• Define testing strategy and validate user test plans with clients.
• Ensure successful delivery of ecommerce projects.
• Manage time and workflow on multiple projects.
• Collaborate with IT, UX designer, and tech manager; schedule meetings.
• Document project progress in the ecom project list.
• QA all deliverables before deployment.
• Develop relationships with third-party partners for post-launch optimization.
• Document all business rules and requirements.
• Lead ongoing A/B testing to optimize site revenue and conversions.
• Keep up-to-date with Ecommerce platform capabilities and product launches.
• Identify new opportunities and competitive landscape.
• Other tasks as assigned.

Skills

Project management

Cross-functional teams

Stakeholder communication

Time management

English communication

Attention to detail

Education

Post-secondary degree in Business, IT, PM, or related field

Tools

Jira

Asana

Slack

Job description

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally – not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene?Check out our careers site for the latest updates & read one‑on‑one personal interviews with team members from across Ardene.

As our Senior Digital Program Manager, you will be responsible for the delivery of all projects assigned to you from beginning to end as well as optimizing and tracking KPIs post launch. This is a temporary position for a mat leave replacement of 18-24 months. Your responsibilities will include, but are not limited to:

RESPONSIBLITIES:

• Act as a liaison between the business sector and the IT team and/or external suppliers to ensure that needs are well understood and deliverables meet expectations
• Identify, define, analyze and document business needs and rules with representatives from the business sector
• Participate in the definition of the testing strategy and validate the user test plan in collaboration with clients
• Ensuring successful delivery of ecommerce projects
• Managing time/ workflow while working on multiple projects at the same time
• Work closely and proactively with IT, UX designer and technical manager to have clear communication, includes scheduling meetings and providing meeting minutes
• Document project progress within ecom project list
• QA all aspects of deliverables prior to project deployment
• Develop strong relationship with third party partners for post launch initiatives and optimization (includes bi-weekly touchbases as needed)
• Document all business rules and requirements for all projects
• Lead and conduct ongoing A/B testing plan to optimize site revenue and conversion
• Have a strong understanding of Ecommerce platform, its capabilities/tools and being up to date on new product launches and educating team on how to use them.
• Identifying new opportunity and competitive landscape
• Other tasks and projects as assigned

WHAT YOU’LL NEED:

• Post-secondary education in Business, Information Technology, Project Management, E-commerce, or a related field;
• 5+ years of experience managing digital, e-commerce, or technology projects from planning through post‑launch optimization;
• Proven experience working with cross‑functional teams, including IT, UX, business stakeholders, and external vendors;
• Strong understanding of e-commerce platforms, digital technologies, website functionality, and online customer experiences;
• Exceptional project management, organization, and time management skills with the ability to manage multiple priorities in a fast‑paced environment;
• Excellent communication, presentation, and relationship‑building skills with the ability to influence stakeholders at all levels;
• Strong attention to detail and ability to proactively identify risks, opportunities, and solutions;
• Proficiency with Microsoft Office Suite and project management tools (Jira, Asana, Slack or similar considered an asset);
• Experience working in an Agile or hybrid project environment considered an asset;
• Excellent spoken and written communication skills in English; French is considered an asset;
• Ability to work in‑office in Laval.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in‑store or at the head office. From sales associates and store leadership; dedicated in‑house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job‑related factors.