Operational Risk Manager

Dexian; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Dexian is seeking an Operational Risk Programs Manager to support the Operational Non-Financial Risk function by overseeing enterprise-wide risk programs, governance, and reporting. The role partners with business stakeholders and Corporate Support Areas while managing assigned areas.

The successful candidate will have 5–7 years in operational risk, strong regulatory knowledge, and proven ability to translate data into actionable recommendations.

Qualifications

• ,5–7 years of relevant experience in operational risk management, enterprise risk, risk governance, or a related discipline.
• Strong knowledge of operational risk management practices, risk governance frameworks, policies, standards, and controls.
• Experience developing, implementing, monitoring, and reporting on risk programs and governance frameworks.
• Experience with risk policy frameworks and testing frameworks.
• Regulatory requirements knowledge, legislative directives, and regulatory guidance.
• Experience identifying and monitoring operational risk issues and developing action plans.
• Experience with RCSA, SOX, regulatory compliance, attestations, or similar risk programs.
• Strong analytical and problem-solving capabilities with data-driven insights.
• Experience preparing risk reporting, metrics, dashboards, and executive communications.
• Strong stakeholder management and influencing skills across groups.
• Ability to work independently and manage non-routine risk and governance matters.

Responsibilities

• Act as a trusted advisor to assigned business groups on operational risk matters.
• Lead governance, monitoring, measurement, and reporting of operational risk programs.
• Develop and maintain governance frameworks, methodologies, policies, standards, tools, and templates.
• Identify and assess operational risk issues and trends; recommend mitigation actions.
• Support interpretation of regulatory changes and assess impact.
• Collaborate with stakeholders to implement risk methodologies, metrics, controls, and standards.
• Lead governance meetings and oversee mandates and approval guidelines.
• Coordinate attestations, reporting, reviews, and sign-offs.
• Represent risk programs during internal and external audits.
• Analyze risk data to identify trends and support decisions.
• Coordinate risk databases and ensure data quality and governance.
• Develop change management plans, engagement, readiness, implementation, sustainment.
• Develop communication plans and tailored messaging to support adoption.
• Build relationships with stakeholders to provide second-line risk support.
• Monitor program performance and drive resolution.
• Maintain knowledge of risk requirements and regulatory expectations.
• Support design and continuous improvement of risk processes.
• Provide analytical, consulting, and technical support across ONFR.

Skills

Operational risk management

Risk governance

Regulatory requirements

RCSA / SOX

Stakeholder management

Data analysis

Governance frameworks

Program management

Education

Bachelor's degree in Risk Management / Finance / Business

Job description

We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position:

Line of Business: Operational Non-Financial Risk (ONFR)

Contract: 12 months

Location: Toronto, ON | Hybrid – 3 days in office

Potential: Extension and possible FTE conversion

Job Summary

We are seeking an Operational Risk Programs Manager to support the Operational Non-Financial Risk (ONFR) function in managing and overseeing enterprise-wide operational risk programs.

This role is responsible for program governance, risk monitoring, reporting, stakeholder engagement, and ensuring alignment with established operational risk frameworks, policies, standards, and regulatory requirements. The successful candidate will work closely with business stakeholders and Corporate Support Areas while independently managing assigned areas of responsibility.

This is an excellent opportunity for an operational risk professional with strong analytical, governance, regulatory, and stakeholder management experience to contribute to enterprise-wide risk initiatives within a highly collaborative environment.

Core Technical Skills

Required

• 5–7 years of relevant experience in operational risk management, enterprise risk, risk governance, or a related discipline.
• Strong knowledge of operational risk management practices, risk governance frameworks, policies, standards, and controls.
• Experience developing, implementing, monitoring, and reporting on risk programs and governance frameworks.
• Experience with risk policy frameworks and quality control/testing frameworks.
• Strong understanding of regulatory requirements, legislative directives, and regulatory guidance.
• Experience identifying, assessing, classifying, and monitoring operational risk issues and developing appropriate action plans.
• Experience with Risk Control Self-Assessment (RCSA), SOX, regulatory compliance, attestations, or similar risk programs.
• Strong analytical and problem-solving capabilities, including the ability to analyze data and translate findings into actionable recommendations.
• Experience preparing risk reporting, metrics, dashboards, governance materials, and executive-level communications.
• Strong stakeholder management and influencing skills, with the ability to work effectively across business groups and second-line risk functions.
• Ability to work independently, exercise sound judgment, and manage non-routine risk and governance matters.

Preferred

• Post-secondary degree in Risk Management, Finance, Business, Economics, or a related field.
• Experience within the financial services or banking industry.
• Experience supporting internal/external regulatory audits or examinations.
• Knowledge of quantitative risk techniques and economic capital methodologies.
• Experience with enterprise-wide governance programs and regulatory change initiatives.
• Experience managing risk databases, data governance, and risk reporting processes.

Nice to Have

• Experience with model validation programs or model risk management.
• Change management and organizational readiness experience.
• Experience developing communication strategies and tailored stakeholder messaging.
• Experience supporting enterprise-wide strategic initiatives.
• Familiarity with data-driven risk monitoring and reporting tools.

Key Responsibilities

• Act as a trusted advisor to assigned business groups on operational risk matters.
• Lead and support the governance, monitoring, measurement, and reporting of operational risk programs.
• Develop and maintain governance frameworks, methodologies, policies, standards, tools, and templates.
• Identify and assess operational risk issues, emerging trends, and potential impacts; recommend mitigation actions or elevate where appropriate.
• Support interpretation of new and changing regulatory requirements and assess their impact on existing governance frameworks.
• Partner with stakeholders to implement risk methodologies, metrics, controls, and program standards.
• Lead governance meetings and maintain governing body mandates, oversight requirements, and approval guidelines.
• Coordinate attestations, reporting, reviews, and sign-offs across relevant stakeholders.
• Represent assigned risk programs during internal and external regulatory audits or examinations.
• Analyze risk data and information to identify trends, provide insights, and support informed decision-making.
• Coordinate risk databases and ensure data quality and alignment with established data governance standards.
• Develop and execute change management plans, including stakeholder engagement, readiness assessments, implementation, and sustainment.
• Develop communication plans and tailored messaging to support program adoption and behavioral change.
• Build strong relationships with business stakeholders and Corporate Support Areas to provide effective second-line operational risk support.
• Monitor program performance, identify issues, and drive timely resolution.
• Maintain in-depth knowledge of business-specific risk requirements, regulatory expectations, and applicable legislation.
• Support the design, implementation, and continuous improvement of operational risk processes and strategic initiatives.
• Provide specialized analytical, consulting, and technical support across the ONFR function.

Soft Skills

• Excellent stakeholder management and collaboration
• Ability to influence and negotiate effectively
• Strong analytical and critical-thinking skills
• Sound judgment and problem-solving
• Ability to operate independently while working collaboratively
• Strong organizational and prioritization skills
• Comfortable managing multiple priorities and non-routine situations

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status