Operational Risk Manager

Crédit Agricole CIB; Montreal (administrative region); Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Crédit Agricole CIB in Montreal seeks an Operational Risk Manager (1LoD/2LoD) with deep knowledge of Corporate Investment Banking products and regulators. The role focuses on incidents, controls, and risk reporting across Canadian operations within the 2LoD network.

You will drive governance, lead RCSA cycles and action plans, and coordinate with HO teams to improve risk culture. Hybrid work in Canada with strong MS Office and data visualization skills (PowerBI) preferred.

Qualifications

• Deep knowledge of operational risk concepts and governance.
• Experience dealing with regulators and regulatory bodies.
• Strong MS Office proficiency and data visualization skills.
• Ability to lead change and drive risk improvements.

Responsibilities

• Apply a risk-based approach to incidents, losses, and control gaps; ensure proper action.
• Develop and monitor risk metrics and indicators; coordinate reporting with regional HO teams.
• Prepare, review, and challenge RCSAs; maintain timely reporting of key risks and controls.
• Engage regulators and IGE as needed; support risk assessments and issue remediation.

Skills

Operational Risk

Regulatory experience

MS Office

PowerBI

PowerPoint

Data visualization

Tools

Olimpia

COSMOS

Job description

Job Description

Operational Risk professional (1LoD or 2LoD) with at least 7 years of experience, knows and understands well Corporate Investment Banking (CIB) products and services, has experience dealing with regulators, and ability to lead and drive change for effective operational risk management

Operational Risk professional (1LoD or 2LoD) with at least 7 years of experience, knows and understands well Corporate Investment Banking (CIB) products and services, has experience dealing with regulators, and ability to lead and drive change for effective operational risk management

Understanding of processes, risks, and related controls within Middle Office / Back Office functions and related support functions such as IT, Finance, Risk, Compliance, etc. is preferred. Expertise and versatility with PC tools and applications: MS Office, PowerPoint, and data visualization tools like PowerBI is also preferred.

Primary Function

Reporting regionally to the second-line CACIB Risk Function / Department within CACIB NY Branch, the Operational Risk Manager (ORM) will have management responsibility for related monitoring, reporting, and surveillance of all business-line / support functions (BL/SF) within their scope in terms of: Incident / Loss identification; Control Indicators / Metrics; Risk and Control Self-Assessments (RCSAs); Action Plan monitoring; Governance and reporting, etc. related to the Canadian entity.

Depending on their expertise and background, the ideal candidate will have some knowledge of and familiarity with other types of specific non-financial risks such as Compliance, Cybersecurity, Third-Party Risk Management, and or Data Quality / Governance.

Responsibilities

Applying a risk-based approach, the ORM will work closely with the Canadian 1LoD (Line of Defense) under their responsibility / scope to ensure that:

• Incidents and losses are accounted for in Olimpia tool, escalated, control gaps are identified, and properly actioned. Attention to detail and CIB product understanding and priorities are critical also to ensure accurate and timely reporting.
• Metrics (i.e. Key Risk / Key Control Indicators) are in place which adequately / appropriately measure those risks or control results. Ensure accurate and timely reporting. Periodic coordination also with Paris CACIB HO (Head-Office) ORM team and BL/SF ORM teams. This includes management or oversight of local indicators as well as those required by HO and in Olimpia and COSMOS going forward.
• Risk and Control Self-Assessments (RCSA) – periodically prepare, review, and challenge the 1LoD who are the owners of their RCSA and ensure the accuracy and timely reporting of key processes, related key risks, and associated key controls.
• Handling and management of regulators and IGE who periodically assess 2LoD and/or need assistance evaluating or understanding of key areas of risk or themes as well as any identified control issues, threats, or vulnerabilities that exists or incidents they may have occurred during the period.

Télétravail : hybrid

Complément

Maintain good relationships and effective communication / coordination with the Operational Risk Representatives (ORR) in the 1LoD but also among other 2LoD functions in Risk (e.g. Market and Credit), Compliance, and 3LoD Audit. In addition, some coordination also with Enterprise Risk Management function for CUSO (Combined US Operations), if applicable.

Governance and reporting – Contribute, participate, and present at the CACIB ICC (Internal Control Committee aka Operational Risk Committee) as well as participate and contribute to CUSO USRC (US Risk Committee) of CASA group, if applicable. Other reporting requirements include contributions to the semi / and annual reports on Internal Control for HO as well as the 6x annually PCC (Permanent Control Committee). Also, organize and manage periodic Internal / Permanent Control Committees of Canada Branch / Entity.

Depending on the BL/SF scope of responsibility, the ORM will participate in various 1LoD and 2LoD committees to further understand Operational Risks of the bank and to demonstrate also independent and effective challenge where issues are raised. This information is also necessary to enrich the quality and content of the MIS mentioned above.

Balance and manage norm and methodology requirements at CACIB HO but also of local management and Canadian or US regulators.

Periodically perform spot-checks and/or test controls and report results at either ICC or ePCC.

Application criteria

Company Crédit Agricole CIB

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

• By balance sheet size - The Banker, Juillet 2025