IT Applications Manager

Crédit Agricole SA; Montreal (administrative region); On-site; CAD 120,000 - 180,000; Full time

Job summary

Crédit Agricole CIB in Montreal seeks an IT Applications Manager to lead and coordinate major corporate and cross-functional banking systems across the Americas. You will supervise production support, development, and maintenance teams, aligning strategic IT initiatives with business needs.

The role requires deep domain knowledge in finance and risk, strong leadership, and bilingual communication (English/French). Hybrid work model in Montreal with global collaboration.

Qualifications

• Domain knowledge of Finance, Risk reporting, Commercial Banking and Compliance.
• Experience leading production support, developments and system maintenance.
• Experience managing a multi-discipline staff of functional and technical resources.
• Experience in outsourcing model and supervising a team onshore and offshore.
• Experience mentoring junior staff.
• Verbal and written communication in English and French.

Responsibilities

• Assign personnel to projects, direct activities and ensure reporting.
• Coordinate with on-shore/off-shore teams, third parties or Head Office for major projects.
• Provide input to general architecture (hardware, software, infrastructure).
• Advise other departments on systems and procedures.
• Develop relations with business stakeholders supported by CBTS in the Americas.
• Improve environment to enhance quality, time-to-deliver, and cost.
• Ensure system integrity and 24/7 support when required.
• Supervise installation of new services and integrate with existing systems.
• Address issues per defined procedures and conduct feasibility studies and system designs.
• Ensure processes: Change management, Incident management, Problem management, Knowledge management, Demand management, Obsolescence management, Operational Controls.
• Project management and Operational management.

Skills

Project management

Leadership

Communication

Stakeholder management

Vendor coordination

Mentoring

Education

Bachelor Degree / BSc Degree or equivalent

Tools

JIRA

Oracle EBS

Oracle EPM

Business Objects

Job description

IT Applications Manager (CBTS Manager) will be based in Montreal, reporting directly to CACIB Americas CIO. The primary responsibility will entail development and support of corporate banking and transverse systems for the users based in the US, Brazil and Canada.The Manager will supervise the BAU activities and projects in Data warehousing, Core Finance, Payments, Risk and Compliance functional areas among others.

The CBTS Manager leverages technical expertise and business knowledge to support a myriad of business applications across the Americas in the US, Brazil and Canada branches.

It includes applications covered by two CACIB Head office IT business lines

• CSI - Corporate& Support Functions IT: Finance, Risk, Referentials, Compliance, Transverse applications and Corporate systems (HR, Administration, IT for IT ...)
• CBI - Corporate Banking IT: Commercial Banking (Front, Middle & Back Office), Payments, Client accounts and Client on boarding

Key Responsibilities:

• Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
• Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
• Provide input to general architecture - including hardware, software, infrastructure, etc.
• Consult with and advise other departments on systems and procedures.
• Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.
• Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
• Ensure integrity of all systems - including out of hours support (24/7), where required.
• Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
• Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable.
• Direct research on internally developed systems or third-party customized systems.
• Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
• Ensure the following processes are in place and effectively and efficiently executed:
  • Change management
  • Incident management
  • Problem management
  • Knowledge management
  • Demand management
  • Obsolescence management
  • Operational Controls (Including COSMOS)
• Project management
• Operational management

Supplementary Information

Management and leadership capability:

• Lead and manage teams, providing guidance, support and direction during critical times
• Develop teams and processes for continuous improvements
• Exercise the duties of a manager with respect to supervision of all personnel within the team including staffing, training and development, performance appraisals
• Liaise with the business (Finance, Risk, Compliance, Operations, and commercial business lines) to understand and support their requirements
• Evaluate current procedures and processes for accomplishing department objectives and continuously design and implement improved practices.
• Ensure accuracy and expediency of any activity related to audits under the direction of the CBTS Lead in NY

Geographical area

America

City

MONTREAL

hybrid

Bachelor Degree / BSc Degree or equivalent

Level of minimal experience

11 years and more

Experience

• Domain knowledge of Finance and Risk reporting, Commercial Banking and Compliance subjects in the Finance industry
• Experience in lead role on production support, developments and system maintenance
• Experience in development and business analysis functions
• Experience managing a multi-discipline staff of functional and technical resources
• Experience in outsourcing model and supervising a team onshore and offshore
• Experience mentoring junior staff

Required skills

• Knowledge of project management and project life cycle
• Knowledge in areas like Payments Initiation, Message formats
• Knowledge of vendor applications like TI+, ACBS, Oracle EBS, Oracle EPM, Business Objects, RDJ, Axiom
• Comfortable in working with multiple teams across locations with excellent inter-personal skills
• Verbal and written communication skills in English and French required (You will need to service Anglophone clients and work with Anglophone colleagues)

Technical skills required

• Strong technical knowledge background in databases, Linux, and Windows systems
• Experience with implementation of large information systems
• Experience with development of technical architectures and solution designs to meet business requirements
• Strong knowledge of the Microsoft Suite (Excel, Word, PowerPoint, Visio, etc.)
• Hands on experience on testing methodologies
• Working knowledge of JIRA is added advantage

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025