Operational Readiness Specialist

MX; Canada; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive Pension

Learning & Development

Wellness Programs

Parental Leave top-up

Lactation accommodation

Childcare partnerships

Menopause Policy

Employee Resource Groups

Job summary

Metrolinx is seeking a senior Operational Readiness professional to lead readiness for projects and service changes within the GO & UP Operational Readiness & Performance division. You will guide coordinators, review technical documents, and ensure readiness from design through revenue service.

The role requires a strong background in infrastructure delivery, risk mitigation, and cross-disciplinary collaboration with Operations, Engineering and Safety teams.

Qualifications

• Experience in operational readiness and infrastructure project delivery is required.
• Ability to interpret engineering, architectural and construction documents and reports.
• Strong stakeholder engagement and communication skills are essential.
• Professional Engineer designation or eligibility is an asset.

Responsibilities

• Lead structured readiness approaches for projects and changes across design, construction, testing and commissioning.
• Integrate readiness requirements into project plans and handover to revenue service.
• Review engineering drawings, construction documents and commissioning materials for readiness.
• Identify risks and develop mitigation actions; provide guidance to Project Coordinators.

Skills

Operational readiness

Infrastructure project delivery

Construction management

Quality assurance

Stakeholder engagement

Analytical thinking

Oral & written communication

Organizational skills

Professional Engineer eligibility

Education

Bachelor's degree in Engineering/Architecture/Construction Management

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan
• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up, lactations accommodation and childcare partnerships
• Menopause Policy
• Employee Resource Groups

This role leads critical initiatives necessary for implementing operational readiness within the GO & UP Operational Readiness & Performance division. It provides specialist and technical expertise in the analysis, interpretation, response and resolution of complex readiness, design, construction and commissioning issues.

The role supports the Manager, Operational Readiness’ by providing functional and technical leadership to Project Coordinators, oversees the quality and consistency of their technical work, and develops team capability to support the safe and successful delivery of projects and service changes.

What will I be doing?

• Delivers a structured readiness approach to projects, programs and operational changes, assessing impacts on operations, maintenance, safety, customers, business processes, technology and organizational responsibilities.
• Integrates operational readiness requirements into project plans across design, construction, testing and commissioning, handover and entry into revenue service.
• Provides technical expertise through the review of engineering and architectural drawings, construction documents, work plans, staging plans and commissioning documentation.
• Reviews complex or high-risk Project Coordinator deliverables to ensure technical analysis, operational impacts, risks, recommendations and supporting evidence are suitable and complete.
• Identifies operational, technical, maintenance, safety and customer risks and develops mitigation strategies and corrective actions.
• Collaborates with project delivery teams, Operations, Maintenance, Safety, Service Design, Customer Experience, Engineering and Construction Management to determine readiness for project, service and program changes.
• Defines Project Coordinator technical competency requirements and develops learning plans, training materials and development priorities to address capability gaps.
• Develops and recommends readiness policies, procedures, standards, tools and templates to support operational, maintenance, safety and customer requirements.
• Monitors readiness performance indicators, identifies potential issues and missed milestones, and develops intervention and improvement plans.
• Provides day-to-day technical guidance, coaching and feedback to Project Coordinators and other team members, without direct supervisory responsibility.

What Skills and Qualifications Do I Need?

• Demonstrated years of experience in operational readiness, infrastructure project delivery, construction management, commissioning, quality assurance or project management, including experience providing technical guidance or functional leadership to others.
• Completion of an undergraduate degree in Engineering, Architecture, Construction Management, Planning or a related discipline, or a combination of education, training and experience deemed equivalent.
• Ability to interpret and evaluate engineering, architectural and construction documents, drawings, specifications, work plans, staging plans, technical reports and commissioning documentation.
• Demonstrated understanding of operational, maintenance, safety and customer requirements and their relationship to infrastructure project delivery.
• Strong relationship-building and stakeholder engagement skills, including the ability to manage expectations, work across varied audiences and influence process improvements.
• Demonstrated analytical and problem-solving skills to assess business processes and data, identify improvement opportunities and develop evidence-based recommendations.
• Strong oral, written and presentation skills to prepare and deliver reports, briefings and presentations.
• Organizational skills to manage multiple priorities and navigate ambiguity.
• Professional Engineer designation or eligibility for registration with Professional Engineers Ontario would be an asset.

NOTE: Deals with unexpected changes to deadlines, tight time pressures and conflicting work demands and priorities from multiple contacts/clients. Required to travel throughout the Metrolinx network in the Greater Toronto and Hamilton Area (GTHA) and be available outside of regular office hours to maintain business relationships and address issues as they arise. The position will also be required to visit a transit operating environment, including train facilities and track alignment above and below grade. PPE IS REQUIRED whilst at the work site.

Accommodation: Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3