Operational Platform & Software Specialist

Rocky Mountain Soap Company; Canmore; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Product discounts

Group medical and dental benefits

Profit sharing

Paid vacation and personal days

Annual wellness allowance

Rocky coach

Culture Club activities

Job summary

Rocky Mountain Soap Company seeks an Operational Platform and Software Specialist in Canmore, AB. This hybrid role requires on-site presence at least three days per week and involves managing software platforms, vendor relationships, and project upgrades across the business.

You will support data flows, enhance platform integrations, and provide training and SOPs while focusing on data accuracy and cost control.

Qualifications

• Advanced knowledge of software platforms including ERP and POS systems.
• Experience with system upgrades, integrations, and project management.
• Ability to manage contracts and vendor relationships.
• Strong budgeting and cross-functional collaboration skills.

Responsibilities

• Manage software platforms to support Rocky's operations.
• Lead upgrades and new platform implementations.
• Coordinate with partners and vendors for contracts and negotiations.
• Provide system support and training across the organization.

Skills

NetSuite ERP

Shopify POS

ShipStation

StoreForce

Celigo Integrator

Microsoft

Power BI

Budget management

Education

Information Systems Certification

Computer Science Degree

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position

The Operational Platform and Software Specialist is responsible for the operating, planning, and continued configuration of software platforms that support business operations at Rocky. This role requires an ability to understand Rocky's operations with sufficient technical knowledge of software platforms to operate and adjust as required, and manage relationships with third-party suppliers.

This position works Monday through Friday in a hybrid capacityfrom our workshop in Canmore, Alberta, requiring a minimum of three days per week on site.

What you'll be doing

• Management of software platforms to support thebusiness
• Serve as the primary liaison with system and platformpartners andvendors, overseeing relationships and leading contract negotiations
• Lead project management forupgrades, feature adds/changes, implementation of new platforms, modules, and/or functionality.
• Provide system supportacross the business, which includesalltroubleshooting, and systems andhardwareprocurementforall employees and retail stores
• Oversee ongoing system administration, setup and maintenance of data flows and integrations
• Evaluate and implement platform improvements from a financial and organizational perspectivethat support strategic objectives
• Work with individuals and groups throughout the organization to provide technology solutions based on the organization's needs
• Provide coaching, training, and support for software platforms asrequiredto the organization, including SOP creation
• Ensurethe accuracy of data within platforms through the implementation and monitoring of controls, both technical and operational
• Manageappropriate accessto systems through system administrative controls, including account creation and review.
• Utilize systems to formulate regular and ad hoc reportsto provide the business with the informationrequiredto make informed decisions
• Oversee the IT budget, ensuring effective allocation, costmanagementand alignment to contracts

Does this sound like you?

• Proven advanced operational and functional knowledge of various software platforms, including Enterprise Resource Planning (NetSuite), Point of Sale (Shopify), ShipStation, StoreForce, Celigo Integrator, Microsoft, PowerBI
• Certificationin Information Systems, or Computer Science
• Minimum 2 years of experience in system operations
• Strongorganizationalskillswith a solid technicalunderstandingand budget management
• Proven ability to learn and make use of new functions and technologies
• Demonstrated Project Management experience and skills
• Strong communicationskills, both oral and written

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

• Candidates must be legally authorized to work in Canada.