Operational Excellence Specialist

Loblaw Companies Limited; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading retail pharmacy chain is seeking an Operational Excellence Specialist in Toronto, Canada. The role involves standardizing operational processes, supporting performance metrics development, and improving workflows. Ideal candidates will have experience in lean manufacturing, effective communication skills, and the ability to thrive in a dynamic environment. This full-time position offers a temporary contract with benefits and is designed for those dedicated to excellence in health and wellness services.

Benefits

Purchase discount program

Competitive pay

Online learning opportunities

Qualifications

• 2-3 years of experience in lean manufacturing and related tools.
• Fluent in English; French is an asset.
• Quick learner in a dynamic environment.

Responsibilities

• Standardize major operational workflows.
• Support development of performance metrics.
• Conduct prioritization exercises using CPS methodology.

Skills

Lean manufacturing

Process mapping

Communication

Multitasking

Data analysis

Job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

We are seeking an Operational Excellence Specialist to help create a lean, technologically advanced pharmacy production framework that allows us to consistently exceed client expectations, while adhering to regulatory requirements and quality standards.

This individual will be part of the Central Pharmacy Services (CPS) Operational Excellence team, and will be primarily focused on driving efforts to standardize operational workflows across our sites. They will also drive process improvements across the organization and support other Operational Excellence efforts, such as the development and implementation of performance tools, the identification and validation of potential improvement initiatives, and the leading and/or coordination of prioritization exercises.

Role & Responsibilities

• Standardize major operational workflows
  • Develop process maps for operational processes to help identify waste and opportunities for improvement
  • Define standard workflows by analyzing and comparing processes between sites. Perform time studies, analyze data, and identify optimal workflow considering provincial regulations, financial implications, and facility constraints
  • Develop standardized processes, and roll-out across all CPS sites
• Support development, validation and implementation of performance metric across sites
  • Confirm data availability and accuracy, and validate metrics
  • Help with development and delivery of training materials
• Conduct ranking and prioritization exercises using CPS methodology
  • Facilitate multi-disciplinary workshops, while guiding teams through methodology
• Challenge current state by continuously looking – internally and externally – for best practices and areas of improvement;
• Coach colleagues who identify potential initiatives for continuous improvement
  • Provide framework and guidance to individuals that identify ideas to improve existing processes
  • Consider if initiative can be rolled-out to other sites or teams
• Support with other business endeavors where Lean Manufacturing expertise is required. Examples may include:
  • Quality investigations;
  • Kaizens;
  • FMEAs;
  • 5S.
• Travel to sites required

Profile

• At least 2-3 years of experience in lean manufacturing and related tools, including process maps, VSM, time studies, FMEA and characteristic selection matrix (CSM). Experience in production environment an asset.
• Quick learner, able to evolve in a dynamic environment
• Able to prioritize, multitask and meet deadlines
• Effective communicator across all levels of the organization, from shopfloor to senior leadership
• Develop and maintain effective working relationships with internal and external customers
• Ability to interact in a dynamic and multidisciplinary team environment
• Fluent English. French would be highly advantageous.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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