Operational Engineer - Production Support Specialist for FICC GFX ERISK

HSBC; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading global bank is seeking a Production Engineer to manage and support FX electronic trading systems in Toronto. The role involves providing operational support, incident management, and system monitoring in a fast-paced environment. Ideal candidates will have strong SQL skills and experience in production management, with a focus on delivering high-quality service to clients.

Qualifications

• Experience in production management of electronic trading systems.
• Ability to provide front-line support in a 24/5.5 environment.
• Proficient in SQL for ad-hoc queries and problem resolution.

Responsibilities

• Operate FX electronic market making and order management systems.
• Log and resolve production incidents and service requests.
• Monitor system health and respond to user queries.

Skills

SQL

Incident Management

Problem Resolution

Communication

Tools

Geneos

Job description

Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

About HSBC Canada

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate functions, business, and entities with their service management responsibilities.

About Us

MSS Tech is a diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that production always comes first. We constantly challenge boundaries, engineering with safety and security, and continually build on our strongest assets – our people, maximizing our potential, and stretching what it means to be a high-performing organization.

About the Role

FX IT supports and develops systems and processes for the Global Banking and Markets FX business worldwide. The team is based in Hong Kong, London, New York, and Toronto.

The candidate will be responsible for production management of HSBC’s FX electronic trading systems, primarily supporting the New York online day, and will be part of regional and global teams providing follow-the-sun operational support across Europe and Asia under a DevOps IT service delivery model.

This role focuses on providing business-facing support to the FX Trading, Sales, Quants, and Middle Office desks based in New York. Weekend and holiday support on a rota basis will be required.

The primary FX trading platforms are in-house built systems.

Responsibilities

• Operate FX electronic market making and order management systems daily
• Provide front-line support for a 24 / 5.5 production environment for internal and external clients
• Log and resolve production incidents, service requests, and problems
• Use SQL queries for ad-hoc information and problem resolution
• Maintain an information repository for support materials
• Participate in shift rotations, covering hours from 08 : 00 to 19 : 30 New York time, including some bank holidays
• Provide incident and problem management
• Perform weekend application upgrades, configurations, and patches
• Communicate with clients about system status and solutions, documenting activities for future reference
• Manage communication with third-party vendors
• Monitor alerts proactively to respond to potential incidents
• Support Sunday afternoon health checks and FX market open in Asia
• Develop tools to assist daily operations

Typical Day

• Monitor system health using tools like Geneos and automated alerts
• Respond to user queries from clients, sales, traders, and quants
• Perform DevOps tasks such as service migration and setup
• Conduct daily handovers with EMEA and APAC teams as applicable
• Manage incidents and coordinate with other teams
• Perform server housekeeping and review automation processes

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Production Engineer • Toronto, ON, Canada