Operational Account Manager

DSV - Global Transport and Logistics; Brampton; On-site; CAD 65,000 - 75,000; Full time

Job summary

DSV – Global Transport and Logistics in Brampton, Canada is seeking an Operations Account Manager to grow assigned accounts and improve profitability across North America. You will oversee accounts between Montreal and Milton and coordinate intermodal flows with carriers and internal teams.

The role emphasizes service excellence, data-driven reviews, and collaboration with Air & Sea and Solutions units to deliver end-to-end logistics solutions.

Qualifications

• Minimum 4-5 years in transportation/logistics/distribution.
• College Diploma / University Degree in Business, Logistics, or International Trade preferable
• 2 years of experience in Account Management (minimum)
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset

Responsibilities

• Analyze booking information to determine service requirements.
• Coordinate inbound and outbound freight while tracking daily priorities.
• Create Weekly, Monthly, Quarterly & Annual Business reviews with the customer (PowerPoint).
• Conduct Monthly/Quarterly/Annual Business reviews with the customer to understand trends.
• Meet and exceed customer requirements, ensuring timely resolution of inquiries and problems.
• Develop SOPs for assigned accounts and cross-train colleagues.
• Negotiate rates and terms with carriers and customers.
• Communicate effectively with sales and operations to update clients and resolve issues.

Skills

English communication

PowerPoint presentations

Power BI

Excel

Customer service

Analytical skills

Education

Diploma/University degree in Business/Logistics/International Trade

Tools

Load Link

PC Miler

Job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive

Job Posting Title: Operational Account Manager

Time Type: Full Time

Compensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

Summary

The Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

Key Duties And Responsibilities

• Analyze booking information from customers to determine and verify the service requirements
• Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Create Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer.
• Conduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual)
• Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
• Develop SOPs for your assigned accounts and ensure cross-training of colleagues
• Effectively negotiate rates and terms with carriers and customers
• Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise
• Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service.
• Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues
• Assist as needed with pricing internal and external business (via the shared rates email)
• Communicate with carriers to monitor freight movement
• Milestones updates are entered in Real time in the TMS
• Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
• Communicate any modifications to sales team to update clients
• Ensures that tracking meets established standards but will elevate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management
• Keep the Operations Team and Sales updated on significant issues or trends.
• Quality, Health & Safety: Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

Education and Experience

• Minimum 4-5 years in transportation/logistics/distribution
• College Diploma / University Degree in Business, Logistics, or International Trade preferable
• 2 years of experience in Account Management (minimum)
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset

Skills and Competencies

General Operations Skills/Competencies:

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Ability to Create PowerPoint Presentations
• Strong problem-solving skills and analytical skills
• Ability to work in Power B.I.
• Must have a minimum of Intermediate Excel skillset
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere

DSV does not use AI to screen candidates during the recruitment process