Ontario Works & Tax Returns Specialist

cityofhamilton; Hamilton; On-site; CAD 42,000 - 65,000; Full time

Job summary

The City of Hamilton is seeking an Ontario Works/Tax Returns Clerk to support tax filing and division operations in a busy municipal setting. This role involves clerical tasks, data entry, and client support for income tax materials.

Responsibilities include preparing and reviewing tax documents, handling cash and payments, maintaining confidentiality, and assisting with scheduling and data tracking. Ability to adapt in a fast-paced environment is essential.

Qualifications

• Demonstrated business office management and/or strong business office administrative skills acquired through relevant experience or a combination of administrative courses and relevant work experience.
• Previous experience gathering necessary information and documentation to facilitate the completion of personal income tax returns would be an asset.
• Experience with electronic tax filing software (UFILE, QuickBooks, SimpleFile) would be an asset.
• Ability to excel in a fast-paced work environment with changing priorities and situations.
• Excellent communication, analytical and problem-solving skills.
• Advanced keyboarding and data entry skills with experience in Archibus, CESBAM, SAMS.
• Ability to prioritize and organize multiple tasks with deadlines.
• Strong customer service and interpersonal skills; ability to assist people in difficult situations.
• Excellent teamwork skills; ability to work on site and with offsite locations.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel); intermediate data entry; familiarity with SAMS or similar scheduling software.
• Accounting/Finance experience is an asset.
• Proficiency in French would be an asset.

Responsibilities

• Performs office administration functions, including scheduling meetings, taking minutes, and producing forms, reports and presentations.
• Maintains confidential client files and records; handles mail and filing.
• Responds to inquiries by phone, email, and in person; acts as liaison with the public and agencies.
• Schedules applicants to assist with tax forms and documentation collection.
• Reviews tax documents for completeness and accuracy to support tax returns.
• Enters client information into tax software and related systems.
• Maintains privacy and confidentiality of client information.
• Assists with issuing bus tickets for applicants as needed.
• Updates distribution lists and processes communications.
• Creates and maintains tracking systems for reports, data and contracts.
• Ensures procurement policies by reviewing cheques and payments.
• Performs cash handling and bank deposits.
• Reconciles payments and maintains cheques; handles stop payments and replacements.
• Liaises with financial institutions for direct bank deposit records and issues.

Skills

Business office management

Tax return information gathering

Communication

Analytical skills

Problem solving

Time management

Customer service

Teamwork

Microsoft Office

French language

Tools

UFILE

QuickBooks

SimpleFile

Archibus

CESBAM

SAMS

Outlook

Word

PowerPoint

Excel

Job description

The City of Hamilton is seeking an Ontario Works/Tax Returns Clerk to support tax filing and division operations in a busy municipal setting. This role involves clerical tasks, data entry, and client support for income tax materials.

Responsibilities include preparing and reviewing tax documents, handling cash and payments, maintaining confidentiality, and assisting with scheduling and data tracking. Ability to adapt in a fast-paced environment is essential.