Ontario Works: Client Services & Admin Support

York Region (The Regional Municipality of York); Richmond Hill; Hybrid; CAD 51,000 - 56,000; Part time

Job summary

York Region in Richmond Hill is seeking a part-time administrative support role to assist Ontario Works staff and clients. The position involves processing inquiries, managing scheduling, and handling financial and clerical tasks within the Social Services division.

Candidates should have a college diploma in a relevant field, strong customer service skills, and the ability to work in a hybrid environment with a start date of immediate.

Qualifications

• Experience in a human services environment serving vulnerable populations.
• Excellent customer service and empathetic listening.
• Ability to assess situations, problem solve and make decisions to support clients.

Responsibilities

• Completes inquiries from third party sources to support client eligibility verification.
• Reviews and forwards assignment forms to internal partners and processes cancellations in databases.
• Coordinates scheduling, rescheduling, and follow-up communications for appointments.

Skills

Customer service

Data entry

Administrative support

Education

Community College Diploma (Social Service Worker/Community Worker/Business Administration)

Job description

York Region in Richmond Hill is seeking a part-time administrative support role to assist Ontario Works staff and clients. The position involves processing inquiries, managing scheduling, and handling financial and clerical tasks within the Social Services division.

Candidates should have a college diploma in a relevant field, strong customer service skills, and the ability to work in a hybrid environment with a start date of immediate.