Ontario Responsible Gambling Lead — Safer Play Champion

Midnite; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

24 days off (Ontario holidays counted)

3% RRSP match

Full health benefits

Job summary

Midnite is building a responsible gambling program for its Ontario casino operations. You’ll own day‑to‑day RG, monitor player risk, and partner with Marketing, CRM and VIP teams to ensure protections align with regulatory requirements.

You’ll handle sensitive cases with clear documentation and drive improvements across the program. You will work to align with AGCO Registrar’s Standards and iGaming Ontario requirements, applying empathy and strong judgment in daily decisions while maintaining

Qualifications

• 3+ years in responsible gambling, safer gambling or player protection within a regulated gambling business.
• Handled complex cases and improved processes or programs.
• Understand Ontario igaming framework and AGCO expectations for player protection.
• Comfortable with player data, case management tools and reporting dashboards.
• Demonstrate empathy, sound judgement and clear communication.
• Organized, practical and hands‑on in a fast-paced business.

Responsibilities

• Own and improve the responsible gambling program, policies and procedures.
• Run player risk monitoring daily and identify signs of harm early.
• Review interventions and work across teams to test protection tools.
• Handle escalated RG cases with well‑documented decisions.
• Maintain self-exclusion and return‑to‑play processes effectively.
• Coordinate RG training for relevant teams and ensure quality checks.
• Coordinate RG check accreditation with Compliance and support audits.
• Turn RG data into leadership reports and be the RG expert across the business.

Skills

Empathy

Sound judgment

Clear communication

Data literacy

Difficult conversations

Organized

Tools

Case management tools

Reporting dashboards

Job description

Midnite is building a responsible gambling program for its Ontario casino operations. You’ll own day‑to‑day RG, monitor player risk, and partner with Marketing, CRM and VIP teams to ensure protections align with regulatory requirements.

You’ll handle sensitive cases with clear documentation and drive improvements across the program. You will work to align with AGCO Registrar’s Standards and iGaming Ontario requirements, applying empathy and strong judgment in daily decisions while maintaining