(ONT) OPERATIONS MANAGER - $60K-$65K + Car Privileges

Europcar; Canada; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Employee discounts

Referral bonus

Life insurance

AD&D insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Canada is seeking an Operations Manager to run a high-volume, fast-paced operation—from arrival to departure. You will lead a team, optimize the rental process, manage fleet readiness, and drive profitability while maintaining customer satisfaction.

You will forecast staffing needs, monitor KPIs, present detailed performance reports in Excel, and champion process improvements to eliminate bottlenecks and deliver reliable, efficient service.

Qualifications

• High school diploma or GED required, college degree preferred.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee and streamline rental processes to minimize wait times and deliver fast, friendly service.
• Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
• Monitor KPIs and generate detailed performance reports in Excel to drive decisions.
• Identify and implement process improvements to increase efficiency and reduce delays.

Skills

Analytical skills

Leadership

Communication

Excel proficiency

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

## **Job Description*****Run A Tighter Operation. Deliver Better Results.*** Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.**Your Primary Focus Is To:****Operational Leadership*** Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service* Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles* Forecast staffing and fleet needs using historical data and market trends* Monitor workflows and eliminate operational bottlenecks* Anticipate unexpected demand and implement plans to maintain smooth performance* Identify and resolve slowdowns across departments**Team Leadership & Development*** Lead, coach, and develop a sales-driven team to meet revenue and performance goals* Monitor productivity and follow up consistently on team performance* Participate in recruiting, interviewing, and hiring team members* Develop and enhance cross-training programs to strengthen team flexibility* Foster a culture of accountability, collaboration, and continuous improvement**Performance & Reporting*** Monitor KPIs and adjust operational strategies to drive results* Generate and present detailed performance reports using advanced Excel* Make real-time decisions that balance customer satisfaction with company profitability**Process Improvement*** Use operational data to improve workflows and staffing strategies* Simplify processes to increase efficiency and reduce delays* Encourage team members to contribute ideas that improve overall performance**Education and Experience:*** High school diploma or GED required, college degree preferred* Experience with real-time monitoring tools and operational systems* Proven ability to lead and coach a performance-driven sales team**What You Bring:*** Strong analytical, problem-solving, and organizational skills* Advanced proficiency in Microsoft Excel for data analysis and reporting* Strong communication and leadership skills**We Offer:*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.*