Onsite Security & Technology Services Manager – Concord

New Age Group; Vaughan; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Health & dental benefits

Career advancement path

Job summary

New Age Group in Concord, Ontario is seeking a Security & Technology Services Manager to lead the Security & Integration Support Team, establish technical standards, SOPs, and managed service delivery across our security platforms. This leadership role drives cybersecurity, training, certifications, and continuous improvement while aligning service operations with customer success and company objectives.

You will collaborate with QC, Operations & Installation Managers, develop staff, oversee

Qualifications

• 3–5 years in security technology, systems integration, networking, surveillance, access control, or managed services.
• 1+ year of leadership or management experience.
• Strong experience with enterprise security systems and managed services.
• Experience leading technical support teams and customer escalations.
• Experience creating, reviewing, and maintaining SOPs.
• Ability to develop training programs and certification pathways.
• Willingness to work from Concord office five days/week.

Responsibilities

• Lead Security & Integration Support Technicians and manage daily operations.
• Recruit, mentor and develop technical staff; conduct performance reviews.
• Establish training and certification requirements; manage competency programs.
• Oversee SOP creation, review, and enforcement to meet manufacturer and cybersecurity standards.
• Drive continuous improvement initiatives across the department.
• Coordinate with QC, Operations & Installation to ensure seamless project delivery.
• Provide senior-level customer support and manage escalations.

Skills

Security tech experience

Leadership

Technical support leadership

SOP development

Troubleshooting

Customer escalations

Tools

Axis/Milestone certifications

Job description

New Age Group in Concord, Ontario is seeking a Security & Technology Services Manager to lead the Security & Integration Support Team, establish technical standards, SOPs, and managed service delivery across our security platforms. This leadership role drives cybersecurity, training, certifications, and continuous improvement while aligning service operations with customer success and company objectives.

You will collaborate with QC, Operations & Installation Managers, develop staff, oversee