Onsite IT Service Desk Technician – Entry-Level

SAIC; Vancouver; On-site; CAD 46,000 - 56,000; Full time

Job summary

A technology services company is looking for a Junior Service Desk Technician in Vancouver, WA. The role involves providing IT support to the United States Department of Transportation. Candidates should have a High School diploma, experience in customer service, and strong communication skills. The position requires working on-site five days a week and offers a target salary range of up to $40,000. The role includes setting up workstations, managing support tickets, and assisting with various software applications.

Qualifications

• 1+ year of customer service experience in a business organization.
• Must be a U.S. citizen or green card holder residing in the U.S. for at least 3 years.
• Ability to pass background investigation for Public Trust determination.

Responsibilities

• Provide rapid-response support for customers via multiple communication channels.
• Coordinate administrative processes with stakeholders.
• Create and manage tickets using ServiceNow or similar software.
• Document all communications and troubleshooting steps in detail.
• Setup customer workstations and provide support for Office/365 applications.

Skills

Customer service support

Communication skills

Problem-solving skills

Technical aptitude

Organizational skills

Multitasking

Education

High School diploma

Tools

ServiceNow

Microsoft Office/365

Google Workspace

Job description

A technology services company is looking for a Junior Service Desk Technician in Vancouver, WA. The role involves providing IT support to the United States Department of Transportation. Candidates should have a High School diploma, experience in customer service, and strong communication skills. The position requires working on-site five days a week and offers a target salary range of up to $40,000. The role includes setting up workstations, managing support tickets, and assisting with various software applications.