Onsite Field Services Technician, Sudbury - Polycom

DXC Technology Morocco; Toronto; Presencial; CAD 42.000 - 62.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking an Onsite Field Services Technician for Sudbury, ON. The role covers maintenance and installation of Polycom conference room systems and related hardware in the surrounding area.

The technician will work directly with end users to diagnose issues and implement solutions. Android TV boxes in plants are also supported as part of the duties, with ICMS coordination for complex changes.

Formación

• Experience with on-site technical support and equipment installation.
• Ability to resolve end-user issues escalated via ticketing systems.
• Familiarity with configuring and maintaining conference room systems.
• Knowledge of room automation hardware including Polycom setups.

Responsabilidades

• Maintain Polycom conference rooms in the local area.
• Install and refresh Polycom units as needed.
• Manage Android TV boxes in plants.
• Interface with end users to resolve technical problems and document resolutions.
• Coordinate ICMS activities and implement changes as planned.

Conocimientos

Diagnostics

Technical support

Hardware installation

Polycom systems

Android TV boxes

Herramientas

Polycom

ICMS processes

Descripción del empleo

Job Description

Onsite Field Services Technician, Sudbury, ON.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Job Description

Onsite Field Services Technician, Sudbury, ON.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Essential Job Functions

• Responsible for maintenance/upkeep of all Polycom Conference rooms in the surrounding area.
• Responsible for installing new and scheduling and refreshing existing Polycom units in the environment.
• Responsible for android TV boxes installed in the plants.
• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting