Onboarding & Training Specialist

Dye & Durham Corporation; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Dye & Durham Corporation is seeking an enthusiastic Onboarding & Training Specialist to streamline the onboarding process for new clients in the legal industry. You will design and deliver personalized training sessions, create engaging training content, and collaborate with various teams to ensure customer success.

Benefits

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for moving or volunteering

Qualifications

• Experience in onboarding, training, or customer support in SaaS or legal tech.
• Familiarity with legal industry preferred.
• Ability to create engaging training content.

Responsibilities

• Lead onboarding for new customers and facilitate training sessions.
• Create high-quality training materials and adapt strategies for different customer needs.
• Collaborate with cross-functional teams to ensure effective training.

Skills

Onboarding

Training

Customer Support

Presentation Skills

Communication

Collaboration

Tools

Web-Ex

LMS platforms

Screen recording software

CRM systems

Job description

Reporting To : Implementations and Onboarding Manager (Canada)

Description

We are looking for an enthusiastic and customer-focused Onboarding & Training Specialist to join our team. In this role, you will be the first point of contact for new clients in the legal industry, guiding them through onboarding and product adoption. You’ll deliver engaging one-on-one and group training sessions, build scalable training resources, and continuously evolve our training programs using data insights and customer feedback.

This is a highly collaborative role requiring close coordination with Sales, Customer Support, and Product teams. The ideal candidate will have a background in or familiarity with the legal industry, be comfortable navigating ambiguity, and demonstrate a passion for helping clients succeed through tailored training and support.

Key Responsibilities

• Lead the onboarding process for new customers across some of D&D flagship products, ensuring a smooth and supportive transition onto our platform.
• Facilitate personalized one-on-one and group training sessions, both live and recorded, to educate clients on product features and best practices.
• Collaborate cross-functionally with Sales, Customer Support, and Product to ensure training aligns with customer goals and company offerings.
• Create and maintain high-quality training materials, including written guides, recorded tutorials, and webinar content.
• Monitor training program performance through data such as registration rates, attendance, survey feedback, and product usage to inform continuous improvement.
• Adapt training strategies to accommodate varying levels of legal industry knowledge and technical proficiency among users.
• Manage multiple onboarding projects simultaneously while maintaining a high level of organization and attention to detail.
• Serve as a trusted advisor to customers, addressing questions and managing ambiguity with confidence and professionalism.
• Stay current with legal industry trends and evolving customer needs to ensure training remains relevant and effective.

Skills, Knowledge & Expertise

• Experience in onboarding, training, customer support, or a related client-facing role, preferably in SaaS or legal technology.
• Familiarity with the legal industry—either through direct experience or relevant training—is strongly preferred.
• Strong presentation and facilitation skills, with experience leading virtual sessions.
• Excellent written and verbal communication skills.
• Ability to create engaging training content and documentation using modern tools.
• Comfortable working in a fast-paced, evolving environment and managing ambiguity with customers.
• Strong collaboration skills and ability to work effectively across teams.
• Proficient in using and learning digital tools and platforms for content creation, training delivery, and customer interaction.

Additional Experience :

• Experience working with legal professionals or law firms.
• Knowledge of adult learning principles or instructional design.
• Familiarity with tools like Web-Ex, LMS platforms, screen recording software (e.g., Loom, Camtasia), and CRM systems.

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

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