On-Site User Tech Support — Bilingual EN/FR

Radio-Canada; Ottawa; On-site; CAD 42,000 - 68,000; Full time

Job summary

CBC/Radio-Canada in Ottawa is seeking a User Technology Support Specialist (T & I) for a six-month temporary, on-site assignment. You will provide first-level end-user tech support for devices and software, ensuring smooth operations in a fast-paced public service environment.

The role requires a Community College diploma in computer science and three years of related experience, with strong communication and customer service skills for effective user assistance.

Qualifications

• The job requires a Community College diploma in computer science, or the equivalent.
• The job requires three years of practical and related experience.
• Candidates may be subject to skills and knowledge testing.
• A mandatory criminal record check may be required.

Responsibilities

• Provides first-level support for end-user technology in the assigned area.
• Documents, escalates and tracks new issues with excellent customer service.
• Ensures security of end-user data and follows established procedures.
• Keeps documentation up-to-date and coordinates with vendors as needed.

Skills

Customer service

Troubleshooting

Communication

End-user support

Education

Community College diploma in Computer Science

Job description

CBC/Radio-Canada in Ottawa is seeking a User Technology Support Specialist (T & I) for a six-month temporary, on-site assignment. You will provide first-level end-user tech support for devices and software, ensuring smooth operations in a fast-paced public service environment.

The role requires a Community College diploma in computer science and three years of related experience, with strong communication and customer service skills for effective user assistance.