On-Site Physics QA & Helpdesk Specialist

YuJa Inc.; Canada; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

RRSP

Gym subsidies

Flexible work hours

Paid sick days and flex days

Office snacks, drinks and events

Job summary

YuJa, Inc. seeks energetic individuals with strong analytical skills to join a state-of-the-art software-hirmware company.

Physics graduates with excellent communication are encouraged to apply for a transition into Software Engineering, with some programming background as a plus. Key responsibilities include creating test plans, manual testing, documenting defects, regression testing, and maintaining test documentation.

Qualifications

• Excellent time and task management skills.
• Excellent written and verbal communication skills.
• Technically skilled with good problem-solving abilities.
• Ability to provide timely responses to all incoming requests immediately or within 1 hour.
• Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk.
• 1 year or more of basic technical support experience, 1 year or more customer support experience.
• Any level of proficiency in French or Spanish, though not mandatory, would-be a plus.

Responsibilities

• Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
• Competence in manual testing software to evaluate both functionality and performance.
• Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
• Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
• Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
• Competence in monitoring testing progress and promptly reporting issues to project stakeholders.
• Ability to work under flexible hours like evenings, midnight, and weekends
• Proficient in the use of online and remote-connecting software
• Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
• Assess severity/impact level and prioritize support requests accordingly. And elevate to technical lead if needed.

Skills

Time management

Communication skills

Problem solving

Response time within 1h

Ticket follow-through

Technical support experience

French/Spanish (optional)

Education

Bachelor’s degree in Physics or Math-Physics

Job description

YuJa, Inc. seeks energetic individuals with strong analytical skills to join a state-of-the-art software-hirmware company.

Physics graduates with excellent communication are encouraged to apply for a transition into Software Engineering, with some programming background as a plus. Key responsibilities include creating test plans, manual testing, documenting defects, regression testing, and maintaining test documentation.